Messages

16

General Asterisk configuration / AddQueueMember Best Paractice for Dynamic agent logins

« on: October 31, 2009, 21:29:26 »

What is the best practice/approach to dynamically login agents (to multiple queues) AND have their real name show up in the 'Agent' field of Realtime Monitoring as is done when using AgentCallbackLogin?

I've done a little searching through the archives, and have seen a few similar questions, but haven't found a solution that fully meets my needs.

I'm running 2 call centers where agents can roam and login from any extension.

Asterisk 1.4.24  (preparing to upgrad to 1.6)
Queumetrics (2 installations) 1.5.1 and 1.5.4
mysql 4.1.20 (I know, it's a little old)

17

Running QueueMetrics / Re: How to setup QM to monitor multiple asterisk boxes

« on: January 10, 2009, 15:02:18 »

Thanks for the info.  I'll pass the info on to management and look into clustering setup.

18

Running QueueMetrics / How to setup QM to monitor multiple asterisk boxes

« on: January 07, 2009, 16:34:58 »

Currently I have an nfs mount on the QM box for our call center asterisk box, but we have 2 other asterisk boxes in the same office for our users and several others in remote locations.

What is the best/preferred method to have QM load the queue_log data file from each of the asterisk servers?