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Running QueueMetrics / ring groups and single extensions
« on: August 12, 2009, 18:12:27 »
I'm not sure if this is the right place to be asking this questions but here goes:
I've had clients request call logs for either specific time frames and/or extensions but only want to see the number of calls received from outside. From what I can tell, the CDR application in FreePBX can filter time and extension but can not filter based on different incoming trunks or zap channels. Also, there is no way to filter internal calls from external calls and transferred calls.
Is Queuemetrics able to record and display call information on a system that has ring groups as well as queues?
Is it able to record and display call information for a single extension?
I have been researching a solution for my clients but the only thing that comes close to what they are requesting is Queuemetrics, but I need to know more about its functionality before implementing it.
I've had clients request call logs for either specific time frames and/or extensions but only want to see the number of calls received from outside. From what I can tell, the CDR application in FreePBX can filter time and extension but can not filter based on different incoming trunks or zap channels. Also, there is no way to filter internal calls from external calls and transferred calls.
Is Queuemetrics able to record and display call information on a system that has ring groups as well as queues?
Is it able to record and display call information for a single extension?
I have been researching a solution for my clients but the only thing that comes close to what they are requesting is Queuemetrics, but I need to know more about its functionality before implementing it.