Overall Wait Time / Hour

[Daniela.Rusu]

Hello.

I hope that this is not a re-post.

Is there a report that pulls up the overall waiting time? I could only find the reports split into wait time for answered and wait time for answered. I would need a report that could pull the combined wait time.

Any help is appreciated.
Daniela

[mirkox]

Hello Daniela,

actually there's no such report, what you could do is to create a report page which as both the Answered/Unanswered details reports.

Kind Regards
Mirko