Topics

1

Running QueueMetrics / [SOLVED]Agent Status on agent page is delayed

« on: July 12, 2012, 22:22:18 »

Hi

I have a problem regarding my queuemetrics. The scenario is like this when Agent A login successfully on the queue the agent status on the agent page does not reflect it. It still show as "status cannot be determined" even though on the RT page it shows that Agent A  logged in successfully. We have already tried reloading it via the reload button on the agent page and a refresh on the browser but i does not update the status the only time the status is updated is after the timer expires(the red bar below the agent page). This issue also affect when the agents do pause and unpause.

Here is the versions that I am using
Loway QueueMetrics - 12.5.1
Asterisk 1.4.42

any assistance would be greatly appreciated
 

2

Running QueueMetrics / Counting of unique calls

« on: June 05, 2012, 20:13:28 »

Hi

      Can Queuemetrics count unique caller IDs.

Thanks

3

Running QueueMetrics / Restriction on Recording Downloads

« on: January 25, 2012, 22:36:10 »

Hi

Is there a way on queuemetrics to restrict the download of recordings per user class.
EX. User that have a class of SUPERVISORS cannot download recordings.

Thanks.