Topics

1

Running QueueMetrics / Scheduling Custom Reports

« on: May 18, 2010, 15:43:40 »

Hello All,

We are wondering if it's possible to schedule reports to run and be sent to particular people? We do monthly reports and are looking at automating as much as we can. Thanks.

Cheers,

Ayth

2

General Asterisk configuration / Transfers Not Showing

« on: October 05, 2009, 19:52:30 »

Hello,

We are running Asterisk 1.4.26 on CentOS 4.7, with qloader and Queuemetrics 1.4.2.

My problem is that when a queue call comes in and needs to be transferred to another agent to complete the issue, the other conversation is not a part of any of the queue logs. Now I know this is most definitely an Asterisk issue, but it must be something others have run into.

Is anyone aware of a workaround or a possibly patch/bugfix to allow those transfers to be logged and show up? Thanks.

3

General Asterisk configuration / Custom queue_log Entries

« on: July 01, 2008, 21:11:50 »

Hello,

I have the following situation:

I've setup an IVR for one of our clients. The users dial in and are presented with an IVR. Press 1 for Sales, 2 for Billing etc.

I've set it up so that only one queue is needed for all entries, I just use the announceoverride option in the Queue application. This works because really the same person can answer all options. The client however, wants us to be able to report on how many people call in for Sales inquiries, how many for Billing etc. Problem is that in the queue_log the entries will be the same regardless of which option the user puts in.

I know that I could use multiple queues for each of these, however, that's kind of sloppy and not really neccessary. I can add manual entries to the queue_log, but unsure as to how queuemetrics will deal with these. Does anyone have experience with custom entries in the queue_log? Thanks.

Cheers,

Ayth