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Messages - rgrignon

Pages: [1] 2
1
Running QueueMetrics / Re: Queuemetrics says agents are logged out but they are not...
« on: April 26, 2010, 20:39:09 »
Still No good from my side and I even upgraded to the latest version...

Also, its not a "queuemetrics restart" that breaks it. It is a  "restart now" from the CLI (simulate a crash)

2
Running QueueMetrics / BUG with Queue Visibility Key
« on: March 17, 2010, 17:04:04 »
I have two supervisors each with their own assigned Location.

Up until now each queue that I create has a single "Location" entered into the "Visibility Key:" field.

I am now trying to add two locations into the Visibility Key field under the CFG_Queues Tab. I have tried the following:

Visibility key: LOCATION_A LOCATION_B (space between the two entries)

and

Visibility key: LOCATION_A, LOCATION_B (comma between the two entries)

With both scenarios If I then log in as either supervisor, the queue is no longer selectable from the Queue drop down list unless I only specify One entry for the Visibility Key...

This problem is verified on versions 1.5.0, 1.5.5 and 1.6.0

3
Running QueueMetrics / Re: Queuemetrics says agents are logged out but they are not...
« on: March 01, 2010, 14:39:34 »
QueueMetrics - 1.5.5

I use AddQueueMember

4
Running QueueMetrics / Queuemetrics says agents are logged out but they are not...
« on: February 26, 2010, 16:29:41 »
Here is the scenario:

1. Agents are all logged in via the Agent Page. Their status is accurate...
2. Asterisk Crashes or gets restarted
3. The following log is written to queue_log (and sent via qloaderd):
                                   1267176428|NONE|NONE|NONE|QUEUESTART|
 
4. At this point all of the agents status shows as "Logged Out" Even though they are still logged in...
5. I noticed that you are able to ignore QUEUESTART commands but changing this setting does not have any effect on my situation.

#Ignore QUEUESTART statements.
default.ignoreQueueStarts=false

I have tried
default.ignoreQueueStarts=true

and
default.ignoreQueueStarts=


You can replicate this issue by doing the following:

1. Log in via agent page
2. issue a "restart now" from the asterisk CLI
3. Refresh your agent page



5
Running QueueMetrics / callfiles
« on: October 06, 2009, 22:56:43 »
After install queuemetrics, I was able to click "login" logoff", etc from the agent page... Then it stopped working...

I had the following:
#callfile.dir=/var/spool/asterisk/outgoing

I started reading some posts and noticed that some people were setting this up as:
callfile.dir=tcp:admin:password@127.0.0.1

I too did this and it started working....

My question is this:
What was communicating with Asterisk while I was not specifying a callfile?

6
Running QueueMetrics / Re: Inconsistenancies with Agnt Page
« on: October 02, 2009, 22:18:38 »
You passed the test on that one :D

I have tried quite a few things to ease the ntpd on VMWare but it still seems to act up

I have a physical server on order but was curious to know if there is anything I can do for the time being if/when this occurs. It seems that when this happens the admin page becomes unresponsive until after the "flawed" date has passed and then starts working again.

7
Running QueueMetrics / Re: Inconsistenancies with Agnt Page
« on: October 02, 2009, 14:34:55 »
Ok Thanks, but what about this:

 |Thu Oct  1 14:51:55 2009|Loaded 14000 lines so far...
 |Thu Oct  1 15:08:47 2009|Loaded 14100 lines so far...
 |Thu Oct  1 16:27:39 2009|Heart is still beating... Imported: 14137 lines.
 |Thu Oct  1 15:40:26 2009|QueueMetrics MySQL loader - $Revision: 1.17 $

Notice how it is running fine at 15:08:47 but then jumps to 16:27:39 and then back to 15:40:26......

8
Running QueueMetrics / Re: Inconsistenancies with Agnt Page
« on: October 01, 2009, 23:05:25 »
Here is something I noticed in qloaderd.log

Notice that the heartbeat stopped after 6:54:31 Then notice how the time jumped ahead of time at 16:27:39... My time is in sync and I have not had any problems with sync between queuemetrics and mysql

|Thu Oct  1 06:24:29 2009|Heart is still beating... Imported: 10805 lines.
 |Thu Oct  1 06:39:30 2009|Heart is still beating... Imported: 10805 lines.
 |Thu Oct  1 06:54:31 2009|Heart is still beating... Imported: 10805 lines.
 |Thu Oct  1 07:26:35 2009|Loaded 10900 lines so far...
 |Thu Oct  1 07:56:20 2009|Loaded 11000 lines so far...
 |Thu Oct  1 08:10:55 2009|Loaded 11100 lines so far...
 |Thu Oct  1 08:23:29 2009|Loaded 11200 lines so far...
 |Thu Oct  1 08:39:49 2009|Loaded 11300 lines so far...
 |Thu Oct  1 08:58:50 2009|Loaded 11400 lines so far...
 |Thu Oct  1 09:15:41 2009|Loaded 11500 lines so far...
 |Thu Oct  1 09:28:02 2009|Loaded 11600 lines so far...
 |Thu Oct  1 09:40:14 2009|Loaded 11700 lines so far...
 |Thu Oct  1 09:53:50 2009|Loaded 11800 lines so far...
 |Thu Oct  1 10:01:42 2009|Loaded 11900 lines so far...
 |Thu Oct  1 10:12:41 2009|Loaded 12000 lines so far...
 |Thu Oct  1 10:27:25 2009|Loaded 12100 lines so far...
 |Thu Oct  1 10:41:17 2009|Loaded 12200 lines so far...
 |Thu Oct  1 10:56:00 2009|Loaded 12300 lines so far...
 |Thu Oct  1 11:07:51 2009|Loaded 12400 lines so far...
 |Thu Oct  1 11:20:42 2009|Loaded 12500 lines so far...
 |Thu Oct  1 11:34:39 2009|Loaded 12600 lines so far...
 |Thu Oct  1 11:44:19 2009|Loaded 12700 lines so far...
 |Thu Oct  1 11:55:02 2009|Loaded 12800 lines so far...
 |Thu Oct  1 12:04:17 2009|Loaded 12900 lines so far...
 |Thu Oct  1 12:15:42 2009|Loaded 13000 lines so far...
 |Thu Oct  1 12:25:12 2009|Loaded 13100 lines so far...
 |Thu Oct  1 12:37:57 2009|Loaded 13200 lines so far...
 |Thu Oct  1 12:52:38 2009|Loaded 13300 lines so far...
 |Thu Oct  1 13:11:23 2009|Loaded 13400 lines so far...
 |Thu Oct  1 13:29:09 2009|Loaded 13500 lines so far...
 |Thu Oct  1 13:46:01 2009|Loaded 13600 lines so far...
 |Thu Oct  1 14:04:44 2009|Loaded 13700 lines so far...
 |Thu Oct  1 14:18:39 2009|Loaded 13800 lines so far...
 |Thu Oct  1 14:36:36 2009|Loaded 13900 lines so far...
 |Thu Oct  1 14:51:55 2009|Loaded 14000 lines so far...
 |Thu Oct  1 15:08:47 2009|Loaded 14100 lines so far...
 |Thu Oct  1 16:27:39 2009|Heart is still beating... Imported: 14137 lines.
 |Thu Oct  1 15:40:26 2009|QueueMetrics MySQL loader - $Revision: 1.17 $

9
Running QueueMetrics / Re: Inconsistenancies with Agnt Page
« on: October 01, 2009, 22:53:01 »
Here is an error I tailed while trying to login:

2009-10-01 15:51:53 StandardContext[/queuemetrics][7D1A3A4705BD951A72E0F0D478CDC71B]  **** FILE/DB ACCESS ERROR ***
-- Inner Exception --
Exception: it.loway.tpf.common.exceptions.TechException
Stack trace:
Eccezione di I/O: java.io.FileNotFoundException:  (No such file or directory)
        at it.loway.app.queuemetrics.asterisk.logs.analyzers.AnalizzaLog.loadLogInfo_fromFile(AnalizzaLog.java:352)
        at it.loway.app.queuemetrics.asterisk.logs.analyzers.AnalizzaLog.loadAttivitaAgente(AnalizzaLog.java:559)
        at it.loway.app.queuemetrics.liveData.agentLive.doRun(agentLive.java:166)
        at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequest(Unknown Source)
        at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequestWrapper(Unknown Source)
        at it.loway.tpf.transaction.servlets.LowayTransactionController.doPost(Unknown Source)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
        at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
        at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
        at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
        at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
        at java.lang.Thread.run(Thread.java:595)
-- End Inner Exception --

2009-10-01 15:51:53 StandardContext[/queuemetrics]LowayTransactionController: [7D1A3A4705BD951A72E0F0D478CDC71B] [ERR] The file   does not exist

10
Running QueueMetrics / Re: Inconsistenancies with Agnt Page
« on: October 01, 2009, 22:45:55 »
How would I do that?

Also is there a way to reestablish the connection without restarting asterisk?


11
Running QueueMetrics / Re: Adjust number of calls on the agents page
« on: September 28, 2009, 19:25:10 »
Our agents do quite a few calls each day and they said the list grows very big... It would be nice if they reset the view each day and then pagenated via a config variable to limit to number of calls per page..

12
Running QueueMetrics / Inconsistenancies with Agnt Page
« on: September 28, 2009, 18:23:23 »
We have been running queuemetrics for a few weeks now and. There seems to be times when the agent page is unusable. When this is happening, there are no commands running between queuemetrics and asterisk.

Once logged into the agent page, If I selected Log In , Pause, Unpause, etc and submit the request, nothing is executed on the asterisk side...

It seem that the only thing that fixes it, is if I restart asterisk which is difficult with a busy call center...

Any assistance with this would be greatly appreciated.

13
Running QueueMetrics / Adjust number of calls on the agents page
« on: September 22, 2009, 21:54:31 »
Is there a setting to adjust the number of call records that appear on the agents page

14
Running QueueMetrics / Re: Transfering Queue Calls (Agent Monitor)
« on: September 17, 2009, 07:44:33 »
I got the same results doing ##, **, Transfer Button or BlindTransfer Button on the polycom...

I am passing t as an option...

15
Running QueueMetrics / Transfering Queue Calls (Agent Monitor)
« on: September 16, 2009, 19:53:55 »
Scenario:

Queue call is answered by agent - The agent monitor sees the call and the "talking" column shows that it is an active call.



I then transfer the call to a non acd user (blind or attended). In each case the agent monitor still shows that the call is active, however, issuing a CLI>"queue show" does indicate that the agent can accept another call.

At this point I can accept a new acd call but the agent monitor now shows two active calls at the same time for the agent



Thoughts?????


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