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Running QueueMetrics / Abandoned calls in tables - Not in queuemetrics reports
« on: March 03, 2014, 14:24:18 »
Hi there,
I'm testing queuemetrics to check if this tool fills my needs in work,
but I got a strange situation.
Queuemetrics shows me in a custom report that I got 2 Abandoned calls,
but, if I check in call_center database, I have really 3 calls marked as
Abandoned in tables call_entry and call_progress_log.
Why queuemetrics tells me that I have 2 Abandoned calls and same time
that call_center tables show 3 calls with abandoned status?
Trying to find where is the problem I looked at asteriskcdrdb , table
cdr and I took a screenshot from the data records.
I'm sending Attached screenshot of the results, where ID 3 and 5 (orange
lines) are Abandoned calls, in Queuemetrics report, but in all
call_center tables the ID 4 have status as Abandoned, and queumetrics
don't detected this as Abandoned.
Whats wrong? Please help me to understand it.
Best Regards
I'm testing queuemetrics to check if this tool fills my needs in work,
but I got a strange situation.
Queuemetrics shows me in a custom report that I got 2 Abandoned calls,
but, if I check in call_center database, I have really 3 calls marked as
Abandoned in tables call_entry and call_progress_log.
Why queuemetrics tells me that I have 2 Abandoned calls and same time
that call_center tables show 3 calls with abandoned status?
Trying to find where is the problem I looked at asteriskcdrdb , table
cdr and I took a screenshot from the data records.
I'm sending Attached screenshot of the results, where ID 3 and 5 (orange
lines) are Abandoned calls, in Queuemetrics report, but in all
call_center tables the ID 4 have status as Abandoned, and queumetrics
don't detected this as Abandoned.
Whats wrong? Please help me to understand it.
Best Regards