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Messages - Yiannosm

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Dear All,

I am having trouble associating the Agent with the extension in mysql queue_log as in the Agent field it shows the extension and not the Agent name.  Is there a way to associate these two?

Alternatively in other posts i see that in queue_log int he agent field it shows the agent user name, is there a way to correct this?

Thanks

P001   1435144824   1435144795.170310   652   SIP/537   CONNECT   2   1435144822.170317   2         1   
P001   1435144822   1435144795.170310   652   NONE   ENTERQUEUE      999247146            1   
P001   1435144816   1435144649.170273   652   SIP/492   COMPLETECALLER   4   133   1         1   

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