Messages

1

Realtime Live / Re: Robot AJAX Realtime Login

« on: January 11, 2012, 15:47:39 »

hi,

I have a "litte" problem with  auto-login url with RT.

I used:   - qm_rt_ajax.do page.

When alarm (yellow or red) is "on" on page opened by "auto-login" url (robot) I dont see bgcolors for alarm field. (like alarm flied dont use css)

When alarm (yelloe or red) is "on" on page opened by "normal" (user logged and choose Realitime) I see bgcolors for alarm field.

It`s on firefox or IE and Chrome too...

2

Realtime Live / Re: RT - disable sound alarms (yellow/red)

« on: January 11, 2012, 12:31:52 »

Hi,

I want to (ONLY) disable alarms only for calls that are answered (the call is in progress)

3

Realtime Live / RT - disable sound alarms (yellow/red)

« on: January 11, 2012, 11:32:19 »

Hi,

Q1.  It is to possible to disable sound alarm (red,yellow) on RT page, when the call was received by the agent? (and how to