Messages

1

Running QueueMetrics / Cannot log in to QueueMetrics

« on: May 19, 2021, 17:05:26 »

I am having an issue every eight ( days no agents can log in to QueueMetrics, the only way as a quick fix I implemented is to issue a "fwconsole restart" from the command line. I am running the latest version of QueueMetrics co-located with FreePBX on a server. Please note this is also happening to three separate servers with similar setup.

2

Problems / Re: Wallboard

« on: April 29, 2019, 13:49:44 »

Did you get a chance to test the Wall Board overnight? still having browser issues with connectivity the following morning need to either refresh or start a new session to re-connect the display.

3

Problems / Wallboard

« on: April 24, 2019, 21:26:46 »

Anyone experiencing an issue with the wallboard? apparently if the browser (chrome or Firefox) as tested is left logged in overnight on the wallboard screen it freezes up or stop responding when checked the following morning. Chrome displays an error message "Aw Snap! Something went wrong while displaying this webpage"
Firefox displays an error " Gah. Your tab crashed". Using latest updated version of QueueMetrics 19.04.1 B: 622 on FreePBX 14.0.10.3 asterisk 16.3.0

4

Problems / Re: Clock Widget

« on: April 11, 2019, 16:12:46 »

Anyone with similar issues or prove me wrong? Change your computer's time to a different time zone and test the clock widget.

5

Problems / Re: Clock Widget

« on: April 11, 2019, 16:10:25 »

I already verified this is happening from multiply computers on the same and other networks. At first I suspected that the upgrade must've been corrupted or the server itself has something to do with it however to satisfy my curiosity I installed QueueMetrics on a totally independent server running the same version of Asterisk and FreePBX and it displays the same issue. What are the chances of coincidence this happening to two separate installs?

6

Problems / Re: Clock Widget

« on: April 08, 2019, 14:17:50 »

Please note all three major browsers of Chrome, Firefox and Edge all have the same results. Using the same client to access QueueMetrics was working prior to upgrade, I doubt it is a browser issue.

7

Problems / Clock Widget

« on: April 03, 2019, 19:31:57 »

Since the latest update (queuemetrics.noarch 19.04.1-605)  the clock widget does not synchronize with system time it is showing one (1) hour ahead of real time computer or asterisk server time. How do I fix or is this a bug?

8

Running QueueMetrics / Re: Agent login gets http status 404-not found

« on: April 20, 2018, 16:52:47 »

Any resolution to the aforementioned issue? come to find out the agent is able to log in however its the splash screen behind the new agent page that is creating this issue.

9

Running QueueMetrics / Agent login gets http status 404-not found

« on: April 14, 2018, 04:49:44 »

the following message gets displayed as soon as an agent logs on, please help to resolve. thank you.
HTTP Status 404 – Not Found
Type Status Report

Message /qm/agent_page_gwt_background.jsp

Description The origin server did not find a current representation for the target resource or is not willing to disclose that one exists.

Apache Tomcat/8.5.12

10

QueueMetrics installation / Re: Agents can not enter pause

« on: June 17, 2015, 18:44:10 »

The same issue describe above was just reported to me too, using the following; Software release: Loway QueueMetrics - 15.02.2
 B: 5353 2015-03-13 09:24

Note: using the new agent page, when select pause code the wheel just keep spinning and after a while it stops however the agent is not paused. the only way it works is to totally log out of the queue then log in again then use the pause function and then it works.

11

QueueMetrics installation / Re: Call details

« on: June 16, 2015, 15:10:47 »

Anyone has a similar issue or input of how to fix? still getting the same errors.

12

QueueMetrics installation / Re: Call details

« on: June 15, 2015, 14:42:22 »

Software release: Loway QueueMetrics - 15.02.2
 B: 5353 2015-03-13 09:24 
 

13

QueueMetrics installation / Call details

« on: June 14, 2015, 07:35:58 »

After clicking on the details link icon on the reports page for an Answered details call I get the following error for every call link;

HTTP Status 404 - /queuemetrics/qm/qm_start


type Status report

message /queuemetrics/qm/qm_start

description The requested resource (/queuemetrics/qm/qm_start) is not available.


Apache Tomcat/6.0.33


Any help in resolving this will be appreciated.