Messages

16

General Asterisk configuration / Agent's code: (Pause / UnPause)

« on: September 15, 2009, 15:37:20 »

I have Agent Login/Logout Pause/Unpause working, however I noticed that an agent can add any "Agent's code" they want... Not to say that they would be malicious but this does open up the possibility that an agent could pause a different agent in their queue...

Is there anyway to make the "Agent's code" field "read-only" so it cant be changed by the agent...

17

General Asterisk configuration / Re: Unawswered Calls not showing Agent information

« on: September 15, 2009, 15:34:57 »

Thanks thats what I was looking for...

18

General Asterisk configuration / Unawswered Calls not showing Agent information

« on: September 11, 2009, 21:01:02 »

I just loaded queuemetrics and was testing when agents do not answer an incoming call. I placed two calls and did not answer them, however once I pulled the report the unanswered call was noted but the agent information was missing.

The information is in the database:



However the report does not show the agent info:



Any assistance would be appreciated...