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Running QueueMetrics / Overiding call outcome default maximum timeframe
« on: May 08, 2012, 17:07:06 »
Hi,
How can i change this default maximum timeframe of 30 minutes for adding call outcome. Queuemetrics version 12.2.4.
-Outcome is the call outcome that the agent can set for this call. This must be set within a maximum timeframe of 30 minutes from the moment the call enters the queue; after this given period the call outcome cannot be added as the icon is no longer present.
Thanks in advance.
How can i change this default maximum timeframe of 30 minutes for adding call outcome. Queuemetrics version 12.2.4.
-Outcome is the call outcome that the agent can set for this call. This must be set within a maximum timeframe of 30 minutes from the moment the call enters the queue; after this given period the call outcome cannot be added as the icon is no longer present.
Thanks in advance.