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QueueMetrics installation / "The extension to monitor must be defined" error with live call monitor
« on: May 22, 2009, 19:36:57 »
I'm trying to get live call monitoring to work between QM 1.5.3 and Asterisk 1.4.22.
I have all of my agents/queues configured. I'm able to see calls under "Calls being processed" and they have the live call monitor icon. When I click the icon, it pops up a window with a URL like:
This window has "Agent code" set to "local/", "Agent name" and "Agent extension" are blank, and a box to enter my extension. When I enter my extension and click "Monitor now", I get this error:
Our agents come up like local/#7224@from-internal in QM, which I think is a bit different than most installations.
Any idea how I can "define the extension"? I currently have "-" as the terminal for each of my agents. Or any other ideas on what to try?
Thanks!!
I have all of my agents/queues configured. I'm able to see calls under "Calls being processed" and they have the live call monitor icon. When I click the icon, it pops up a window with a URL like:
Quote
http://server:8080/queuemetrics/qm/popup_audiomon.jsp#7224@from-internal&POPUP_server=&POPUP_direction=I&cachebreak=5731543721243012752940
This window has "Agent code" set to "local/", "Agent name" and "Agent extension" are blank, and a box to enter my extension. When I enter my extension and click "Monitor now", I get this error:
Quote
The extension to monitor must be defined
Our agents come up like local/#7224@from-internal in QM, which I think is a bit different than most installations.
Any idea how I can "define the extension"? I currently have "-" as the terminal for each of my agents. Or any other ideas on what to try?
Thanks!!