Messages

16

Running QueueMetrics / Re: double queue?

« on: June 12, 2008, 12:51:55 »

[Liv]
musiconhold = default
announce = liverpool-queue  ;Plays a file to the agent when a call comes from the queue
context=Queuevoicemail
strategy = rrmemory      
timeout = 6         
retry = 6          
wrapuptime = 20           
maxlen = 0              
joinempty = no           
memberdelay = 1          
call-limit=1
announce-frequency = 0
announce-holdtime = yes
member => agent/777   ;tester
member => agent/1210   ;Chrissy
member => agent/1200   ;Collette
member => agent/1220   ;Ann J
member => agent/1230   ;Tina
member => agent/1260   ;Jill
member => agent/1310   ;Ann G
member => agent/1320   ;Viv
;member => agent/1330   ;John

[Out]
musiconhold = default
announce = liverpool-queue 
context=Queuevoicemail
strategy = rrmemory       
timeout = 5          
retry = 5          
wrapuptime = 30           
maxlen = 0              
joinempty = no           
memberdelay = 1          
call-limit=1
announce-frequency = 0
announce-holdtime = yes
member => agent/809   ;tester

17

Running QueueMetrics / Re: display pause reasons

« on: June 12, 2008, 10:13:40 »

its fixed 

18

Running QueueMetrics / double queue?

« on: June 10, 2008, 10:43:37 »

hello all

we have successfully (with help!) configured an inbound and outbound queue through Queuemetrics. but we are getting an issure of a repeated queue in the "realtime monitoring screen" heres a screen dump thanks

19

Running QueueMetrics / Re: display pause reasons

« on: June 05, 2008, 10:53:37 »

oh i see, on our system it just shows the agent as on pause



i sent an email to Lorenzo yesterday with the errors from asterisk

do you want me to post them here?

20

Running QueueMetrics / Re: display pause reasons

« on: June 04, 2008, 12:27:01 »

where exactly do the reason show on the realtime monitoring?

i can see the agent paused with a red dot next to the agents name and also what time they "paused" but it doesnt show a reason??

21

Running QueueMetrics / Re: display pause reasons

« on: June 03, 2008, 10:37:45 »

hi

yes we are using version 1.4.3

and yes we are trying to use the pause codes via the agents screen with the drop down menu

22

Running QueueMetrics / display pause reasons

« on: June 02, 2008, 12:29:56 »

this is probably something really simple but....

is there a way of showing the reason why an agent is paused on the "real-time monitoring"

it shows the status of an agent i.e. on a call, ready and on pause but not the reason selected by the agent

thanks all

23

Running QueueMetrics / Re: line in use

« on: June 02, 2008, 12:24:01 »

thanks for the reply!

the enviroment we have is quite small we have several agents taking inbound calls but also need to do outbound too

they also really need to be able to take local/ in house phone calls too.


i think the seperate lines is the best option

24

Running QueueMetrics / Re: wallboard page sizes

« on: May 30, 2008, 17:47:01 »

great stuff!

solved

25

Running QueueMetrics / line in use

« on: May 30, 2008, 17:21:42 »

hello all

when an agent has taken a call locally (from another extension and not from the queue) the phone isn't engaged within the queue, so if a call comes from the queue to the agent who is still engaged on the local call,  the call is passed straight to voicemail

i have call-limit=1 in the queues.conf to try an stop this but it doesnt seem to help

anyone???

26

Running QueueMetrics / Re: wallboard page sizes

« on: May 27, 2008, 11:15:18 »

thanks for pointing me in the right direction!

if i set visibility to hidden the clock and scroller does disappear but the queue information still wont go up (does that make sense?!)

i have been playing around with, if i remove #titolo. Then at the top of the screen goes blank so i should then be able to use  alignment in #scroller  to move the queue information up

however the top: 0px; has no effect moving the queue information up

i know its probably something really stupid that i have missed!

thanks all

27

Running QueueMetrics / Re: wallboard page sizes

« on: May 23, 2008, 15:38:07 »

righto, we have changed the resolution to 1024x768 so now the display is "full screen" however, a small thing is although its nice to see when then screen is being refreshed, is there a way to remove the clock and scroller?

the reason for this is that with the resolution being so low now there hardly any room for the queues



thanks

28

Running QueueMetrics / Re: wallboard page sizes

« on: May 23, 2008, 10:23:01 »

hi sorry i should of included a screen dump before!



the browser is IE7

29

Running QueueMetrics / wallboard page sizes

« on: May 22, 2008, 17:36:57 »

hello all

we are struggerling with the size of the wallboard. we are wanting to run the wallboard to a 37" widescreen monitor mounted on the wall however, because of the way the wallboard is designed through html/ java the monitor is only showing on half of the screen

is there a way to increase the size of the cells within the tables? so they go right across the screen

i have already increased the size of the fonts (the easy bit!)

many thanks Danny

30

QueueMetrics installation / Wizard error

« on: April 18, 2008, 14:08:22 »

Hello all

im trying to use the wizard form within queuemetrics to configure the queues and agents

both files are in the correct location

/etc/asterisk/agents.conf
/etc/asterisk/queues.conf

but im getting an error at the file paths page,

anyone any ideas?

its on a ubuntu machine with Asterisk 1.4

thanks