Messages

1

QueueMetrics installation / Re: Live monitoring can't hear the audio

« on: November 28, 2011, 18:08:39 »

I did not find any solution to fix this issue but instead i do record the call and it suit my purpose for now.  If i find a solution i will post it

2

Running QueueMetrics / Re: How to get Iax2 to work with queue

« on: September 23, 2011, 14:35:28 »

Thanks,

I fix the incoming by putting the iax2 extension as a static agent.

But if if try to call from queuemetrics outbound queue, from the QM web Interface..  It tries to ring the IAX2 phone but the phone never rings but the destination does get the call so the call is routed out by the system.  If i do the same thing with the same phone but instead of acquiring the phone as IAX2 i use the SIP everything is working the phone rings i can pickup and then route the call.   I have tried to put the IAX" extension in as a static agent but same issue cannot do an outbound call from the QM web app

-- Executing [3264@from-internal:1] Macro("Local/3264@from-internal-ce5b;2", "exten-vm,3264,3264") in new stack
    -- Executing [s@macro-exten-vm:1] Macro("Local/3264@from-internal-ce5b;2", "user-callerid") in new stack
    -- Executing [s@macro-user-callerid:1] Set("Local/3264@from-internal-ce5b;2", "AMPUSER=") in new stack
    -- Executing [s@macro-user-callerid:2] GotoIf("Local/3264@from-internal-ce5b;2", "1?report") in new stack
    -- Goto (macro-user-callerid,s,10)
    -- Executing [s@macro-user-callerid:10] GotoIf("Local/3264@from-internal-ce5b;2", "0?continue") in new stack
    -- Executing [s@macro-user-callerid:11] Set("Local/3264@from-internal-ce5b;2", "__TTL=64") in new stack
    -- Executing [s@macro-user-callerid:12] GotoIf("Local/3264@from-internal-ce5b;2", "1?continue") in new stack
    -- Goto (macro-user-callerid,s,19)
    -- Executing [s@macro-user-callerid:19] NoOp("Local/3264@from-internal-ce5b;2", "Using CallerID "" <>") in new stack
    -- Executing [s@macro-exten-vm:2] Set("Local/3264@from-internal-ce5b;2", "RingGroupMethod=none") in new stack
    -- Executing [s@macro-exten-vm:3] Set("Local/3264@from-internal-ce5b;2", "VMBOX=3264") in new stack
    -- Executing [s@macro-exten-vm:4] Set("Local/3264@from-internal-ce5b;2", "EXTTOCALL=3264") in new stack
    -- Executing [s@macro-exten-vm:5] Set("Local/3264@from-internal-ce5b;2", "CFUEXT=") in new stack
    -- Executing [s@macro-exten-vm:6] Set("Local/3264@from-internal-ce5b;2", "CFBEXT=") in new stack
    -- Executing [s@macro-exten-vm:7] Set("Local/3264@from-internal-ce5b;2", "RT=15") in new stack
    -- Executing [s@macro-exten-vm:8] Macro("Local/3264@from-internal-ce5b;2", "record-enable,3264,IN") in new stack
    -- Executing [s@macro-record-enable:1] GotoIf("Local/3264@from-internal-ce5b;2", "1?check") in new stack
    -- Goto (macro-record-enable,s,4)
    -- Executing [s@macro-record-enable:4] AGI("Local/3264@from-internal-ce5b;2", "recordingcheck,20110923-082119,1316780479.110") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/recordingcheck
 recordingcheck,20110923-082119,1316780479.110: Inbound recording not enabled
    -- <Local/3264@from-internal-ce5b;2>AGI Script recordingcheck completed, returning 0
    -- Executing [s@macro-record-enable:5] MacroExit("Local/3264@from-internal-ce5b;2", "") in new stack
    -- Executing [s@macro-exten-vm:9] Macro("Local/3264@from-internal-ce5b;2", "dial,15,tr,3264") in new stack
    -- Executing [s@macro-dial:1] GotoIf("Local/3264@from-internal-ce5b;2", "1?dial") in new stack
    -- Goto (macro-dial,s,3)
    -- Executing [s@macro-dial:3] AGI("Local/3264@from-internal-ce5b;2", "dialparties.agi") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/dialparties.agi
 dialparties.agi: Starting New Dialparties.agi
 dialparties.agi: Caller ID name is 'unknown' number is 'unknown'
 dialparties.agi: Methodology of ring is  'none'
    -- dialparties.agi: Added extension 3264 to extension map
    -- dialparties.agi: Extension 3264 cf is disabled
    -- dialparties.agi: Extension 3264 do not disturb is disabled
       > dialparties.agi: extnum 3264 has:  cw: 0; hascfb: 0 [] hascfu: 0 []
 dialparties.agi: EXTENSION_STATE: 0 (NOT_INUSE)
 dialparties.agi: Extension 3264 has ExtensionState: 0
    -- dialparties.agi: Checking CW and CFB status for extension 3264
    -- dialparties.agi: DbDel CALLTRACE/3264 - Caller ID is not defined
    -- dialparties.agi: Filtered ARG3: 3264
    -- <Local/3264@from-internal-ce5b;2>AGI Script dialparties.agi completed, returning 0
    -- Executing [s@macro-dial:7] Dial("Local/3264@from-internal-ce5b;2", "IAX2/3264,15,tr") in new stack
    -- Called 3264
    -- Nobody picked up in 15000 ms
    -- Hungup 'IAX2/3264-2543'
    -- Executing [s@macro-dial:8] Set("Local/3264@from-internal-ce5b;2", "DIALSTATUS=NOANSWER") in new stack
    -- Executing [s@macro-dial:9] GosubIf("Local/3264@from-internal-ce5b;2", "0?NOANSWER,1") in new stack
    -- Executing [s@macro-exten-vm:10] GotoIf("Local/3264@from-internal-ce5b;2", "0?exit,return") in new stack
    -- Executing [s@macro-exten-vm:11] Set("Local/3264@from-internal-ce5b;2", "SV_DIALSTATUS=NOANSWER") in new stack
    -- Executing [s@macro-exten-vm:12] GosubIf("Local/3264@from-internal-ce5b;2", "0?docfu,1") in new stack
    -- Executing [s@macro-exten-vm:13] GosubIf("Local/3264@from-internal-ce5b;2", "0?docfb,1") in new stack
    -- Executing [s@macro-exten-vm:14] Set("Local/3264@from-internal-ce5b;2", "DIALSTATUS=NOANSWER") in new stack
    -- Executing [s@macro-exten-vm:15] NoOp("Local/3264@from-internal-ce5b;2", "Voicemail is '3264'") in new stack
    -- Executing [s@macro-exten-vm:16] GotoIf("Local/3264@from-internal-ce5b;2", "0?s-NOANSWER,1") in new stack
    -- Executing [s@macro-exten-vm:17] NoOp("Local/3264@from-internal-ce5b;2", "Sending to Voicemail box 3264") in new stack
    -- Executing [s@macro-exten-vm:18] Macro("Local/3264@from-internal-ce5b;2", "vm,3264,NOANSWER,") in new stack
    -- Executing [s@macro-vm:1] Macro("Local/3264@from-internal-ce5b;2", "user-callerid,SKIPTTL") in new stack
    -- Executing [s@macro-user-callerid:1] Set("Local/3264@from-internal-ce5b;2", "AMPUSER=") in new stack
    -- Executing [s@macro-user-callerid:2] GotoIf("Local/3264@from-internal-ce5b;2", "1?report") in new stack
    -- Goto (macro-user-callerid,s,10)
    -- Executing [s@macro-user-callerid:10] GotoIf("Local/3264@from-internal-ce5b;2", "1?continue") in new stack
    -- Goto (macro-user-callerid,s,19)
    -- Executing [s@macro-user-callerid:19] NoOp("Local/3264@from-internal-ce5b;2", "Using CallerID "" <>") in new stack
    -- Executing [s@macro-vm:2] Set("Local/3264@from-internal-ce5b;2", "VMGAIN=""") in new stack
    -- Executing [s@macro-vm:3] GotoIf("Local/3264@from-internal-ce5b;2", "1?vmx,1") in new stack
    -- Goto (macro-vm,vmx,1)
    -- Executing [vmx@macro-vm:1] GotoIf("Local/3264@from-internal-ce5b;2", "0?s-NOANSWER,1") in new stack
    -- Executing [vmx@macro-vm:2] Set("Local/3264@from-internal-ce5b;2", "MODE=unavail") in new stack
    -- Executing [vmx@macro-vm:3] GotoIf("Local/3264@from-internal-ce5b;2", "1?notdirect") in new stack
    -- Goto (macro-vm,vmx,5)
    -- Executing [vmx@macro-vm:5] NoOp("Local/3264@from-internal-ce5b;2", "Checking if ext 3264 is enabled: ") in new stack
    -- Executing [vmx@macro-vm:6] GotoIf("Local/3264@from-internal-ce5b;2", "1?s-NOANSWER,1") in new stack
    -- Goto (macro-vm,s-NOANSWER,1)
    -- Executing [s-NOANSWER@macro-vm:1] Macro("Local/3264@from-internal-ce5b;2", "get-vmcontext,3264") in new stack
    -- Executing [s@macro-get-vmcontext:1] Set("Local/3264@from-internal-ce5b;2", "VMCONTEXT=default") in new stack
    -- Executing [s@macro-get-vmcontext:2] GotoIf("Local/3264@from-internal-ce5b;2", "0?200:300") in new stack
    -- Goto (macro-get-vmcontext,s,300)
    -- Executing [s@macro-get-vmcontext:300] NoOp("Local/3264@from-internal-ce5b;2", "") in new stack
    -- Executing [s-NOANSWER@macro-vm:2] VoiceMail("Local/3264@from-internal-ce5b;2", "3264@default,su""") in new stack
       > Channel Local/3264@from-internal-ce5b;1 was answered.
  == Manager 'admin' logged off from 127.0.0.1
    -- Executing [28@queuemetrics:1] Answer("Local/3264@from-internal-ce5b;1", "") in new stack
    -- Executing [28@queuemetrics:2] NoOp("Local/3264@from-internal-ce5b;1", " "QM: Agent Custom Dial. Dialing 4188183719 on queue 2001  made by 'Agent/3264'" ") in new stack
    -- Executing [28@queuemetrics:3] Set("Local/3264@from-internal-ce5b;1", "QDIALER_QUEUE=2001") in new stack
    -- Executing [28@queuemetrics:4] Set("Local/3264@from-internal-ce5b;1", "QDIALER_NUMBER=4188183719") in new stack
    -- Executing [28@queuemetrics:5] Set("Local/3264@from-internal-ce5b;1", "QDIALER_AGENT=Agent/3264") in new stack
    -- Executing [28@queuemetrics:6] Set("Local/3264@from-internal-ce5b;1", "QDIALER_CHANNEL=DAHDI/g0/4188183719") in new stack
    -- Executing [28@queuemetrics:7] Set("Local/3264@from-internal-ce5b;1", "QueueName=2001") in new stack
    -- Executing [28@queuemetrics:8] MixMonitor("Local/3264@from-internal-ce5b;1", "Q-2001-1316780479.109.WAV,b,") in new stack
  == Begin MixMonitor Recording Local/3264@from-internal-ce5b;1
    -- Executing [28@queuemetrics:9] Goto("Local/3264@from-internal-ce5b;1", "qm-queuedial,s,1") in new stack
    -- Goto (qm-queuedial,s,1)
    -- Executing [s@qm-queuedial:1] NoOp("Local/3264@from-internal-ce5b;1", "") in new stack
    -- Executing [s@qm-queuedial:2] Set("Local/3264@from-internal-ce5b;1", "CDR(accountcode)=QDIALAGI") in new stack
    -- Executing [s@qm-queuedial:3] Set("Local/3264@from-internal-ce5b;1", "ST=1316780494") in new stack
    -- Executing [s@qm-queuedial:4] Set("Local/3264@from-internal-ce5b;1", "GM=QDV-Agent/3264") in new stack
    -- Executing [s@qm-queuedial:5] Set("Local/3264@from-internal-ce5b;1", "GLOBAL(QDV-Agent/3264)=U") in new stack
  == Setting global variable 'QDV-Agent/3264' to 'U'
    -- Executing [s@qm-queuedial:6] Set("Local/3264@from-internal-ce5b;1", "GLOBAL(QDV-Agent/3264ans)=0") in new stack
  == Setting global variable 'QDV-Agent/3264ans' to '0'
    -- Executing [s@qm-queuedial:7] Macro("Local/3264@from-internal-ce5b;1", "queuelog,1316780494,1316780479.109,2001,Agent/3264,CALLOUTBOUND,,4188183719") in new stack
    -- Executing [s@macro-queuelog:1] QueueLog("Local/3264@from-internal-ce5b;1", "2001,1316780479.109,Agent/3264,CALLOUTBOUND,|4188183719|") in new stack
    -- Executing [s@qm-queuedial:8] Dial("Local/3264@from-internal-ce5b;1", "DAHDI/g0/4188183719,300,gM(queuedial-answer^1316780479.109^QDV-Agent/3264^2001^Agent/3264^1316780494)") in new stack
    -- Requested transfer capability: 0x00 - SPEECH
    -- Called g0/4188183719
    -- DAHDI/1-1 is proceeding passing it to Local/3264@from-internal-ce5b;1
    -- <Local/3264@from-internal-ce5b;2> Playing 'vm-theperson.gsm' (language 'en')
    -- DAHDI/1-1 is ringing
    -- <Local/3264@from-internal-ce5b;2> Playing 'digits/3.gsm' (language 'en')
    -- <Local/3264@from-internal-ce5b;2> Playing 'digits/2.gsm' (language 'en')
    -- <Local/3264@from-internal-ce5b;2> Playing 'digits/6.gsm' (language 'en')
    -- <Local/3264@from-internal-ce5b;2> Playing 'digits/4.gsm' (language 'en')
    -- <Local/3264@from-internal-ce5b;2> Playing 'vm-isunavail.gsm' (language 'en')
    -- <Local/3264@from-internal-ce5b;2> Playing 'beep.gsm' (language 'en')
    -- Recording the message
    -- x=0, open writing:  /var/spool/asterisk/voicemail/default/3264/tmp/MnhhIt format: wav49, 0xb6835468
    -- x=1, open writing:  /var/spool/asterisk/voicemail/default/3264/tmp/MnhhIt format: gsm, 0xb6835688
    -- x=2, open writing:  /var/spool/asterisk/voicemail/default/3264/tmp/MnhhIt format: wav, 0xb7b5e050
    -- Local/3264@from-internal-ce5b;1 requested special control 18, passing it to DAHDI/1-1
    -- DAHDI/1-1 answered Local/3264@from-internal-ce5b;1
    -- Executing [s@macro-queuedial-answer:1] NoOp("DAHDI/1-1", ""Macro: queuedial-answer UID:1316780479.109 GR:QDV-Agent/3264 Q:2001 A:Agent/3264 E:1316780494"") in new stack
    -- Executing [s@macro-queuedial-answer:2] Set("DAHDI/1-1", "NOW=1316780507") in new stack
    -- Executing [s@macro-queuedial-answer:3] Set("DAHDI/1-1", "WD=13") in new stack
    -- Executing [s@macro-queuedial-answer:4] Macro("DAHDI/1-1", "queuelog,1316780507,1316780479.109,2001,Agent/3264,CONNECT,13") in new stack
    -- Executing [s@macro-queuelog:1] QueueLog("DAHDI/1-1", "2001,1316780479.109,Agent/3264,CONNECT,13||") in new stack
    -- Executing [s@macro-queuedial-answer:5] Set("DAHDI/1-1", "GLOBAL(QDV-Agent/3264)=A") in new stack
  == Setting global variable 'QDV-Agent/3264' to 'A'
    -- Executing [s@macro-queuedial-answer:6] Set("DAHDI/1-1", "GLOBAL(QDV-Agent/3264ans)=1316780507") in new stack
  == Setting global variable 'QDV-Agent/3264ans' to '1316780507'
    -- Executing [s@macro-queuedial-answer:7] NoOp("DAHDI/1-1", ""Macro queuedial-answer terminating" ") in new stack
    -- Channel 0/1, span 1 got hangup request, cause 16
    -- Hungup 'DAHDI/1-1'
    -- Executing [s@qm-queuedial:9] Set("Local/3264@from-internal-ce5b;1", "CAUSECOMPLETE=C") in new stack
    -- Auto fallthrough, channel 'Local/3264@from-internal-ce5b;1' status is 'ANSWER'
    -- Executing [h@qm-queuedial:1] NoOp("Local/3264@from-internal-ce5b;1", " "Call exiting: status A answered at: 1316780507 DS: ANSWER"  ") in new stack
    -- Executing [h@qm-queuedial:2] Goto("Local/3264@from-internal-ce5b;1", "case-A") in new stack
    -- Goto (qm-queuedial,h,7)
    -- Executing [h@qm-queuedial:7] Set("Local/3264@from-internal-ce5b;1", "COMPLETE=COMPLETECALLER") in new stack
    -- Executing [h@qm-queuedial:8] Set("Local/3264@from-internal-ce5b;1", "WT=13") in new stack
    -- Executing [h@qm-queuedial:9] Set("Local/3264@from-internal-ce5b;1", "CT=12") in new stack
    -- Executing [h@qm-queuedial:10] Macro("Local/3264@from-internal-ce5b;1", "queuelog,1316780519,1316780479.109,2001,Agent/3264,COMPLETECALLER,13,12") in new stack
    -- Executing [s@macro-queuelog:1] QueueLog("Local/3264@from-internal-ce5b;1", "2001,1316780479.109,Agent/3264,COMPLETECALLER,13|12|") in new stack
    -- Executing [h@qm-queuedial:11] Hangup("Local/3264@from-internal-ce5b;1", "") in new stack
  == Spawn extension (qm-queuedial, h, 11) exited non-zero on 'Local/3264@from-internal-ce5b;1'
  == MixMonitor close filestream
  == End MixMonitor Recording Local/3264@from-internal-ce5b;1
    -- User hung up
 

3

Running QueueMetrics / How to get Iax2 to work with queue

« on: September 22, 2011, 19:59:19 »

Hi,

I have 4 agents which need to use Iax2 phone (Zoiper) but this does not seem to be working as the phone does not ring when they get a call from the queue.

From what i gather is that queuemetrics is only configured for SIP protocol and not IAX2

There must be a way to activate that protocol.

Does someone know how to??

Thanks

4

QueueMetrics installation / Re: Live monitoring can't hear the audio

« on: September 15, 2011, 15:37:59 »

So if it supposed to work i am still getting no audio, i guess that i am missing something to make it work
Heres the CLI when i try to lesson to live call
I dont know if that can help to solve my problem
ext 264 is the one i am listenning with and QM_AGENT_LOGEXT: sip/3202 is the agent
When i pickup the line i can hear the beep and then i am connected but can't hear the agent talk

Executing [264@from-internal:1] Macro("Local/264@from-internal-eab6;2", "exten-vm,264,264") in new stack
    -- Executing [s@macro-exten-vm:1] Macro("Local/264@from-internal-eab6;2", "user-callerid") in new stack
    -- Executing [s@macro-user-callerid:1] Set("Local/264@from-internal-eab6;2", "AMPUSER=") in new stack
    -- Executing [s@macro-user-callerid:2] GotoIf("Local/264@from-internal-eab6;2", "1?report") in new stack
    -- Goto (macro-user-callerid,s,10)
    -- Executing [s@macro-user-callerid:10] GotoIf("Local/264@from-internal-eab6;2", "0?continue") in new stack
    -- Executing [s@macro-user-callerid:11] Set("Local/264@from-internal-eab6;2", "__TTL=64") in new stack
    -- Executing [s@macro-user-callerid:12] GotoIf("Local/264@from-internal-eab6;2", "1?continue") in new stack
    -- Goto (macro-user-callerid,s,19)
    -- Executing [s@macro-user-callerid:19] NoOp("Local/264@from-internal-eab6;2", "Using CallerID "" <>") in new stack
    -- Executing [s@macro-exten-vm:2] Set("Local/264@from-internal-eab6;2", "RingGroupMethod=none") in new stack
    -- Executing [s@macro-exten-vm:3] Set("Local/264@from-internal-eab6;2", "VMBOX=264") in new stack
    -- Executing [s@macro-exten-vm:4] Set("Local/264@from-internal-eab6;2", "EXTTOCALL=264") in new stack
    -- Executing [s@macro-exten-vm:5] Set("Local/264@from-internal-eab6;2", "CFUEXT=") in new stack
    -- Executing [s@macro-exten-vm:6] Set("Local/264@from-internal-eab6;2", "CFBEXT=") in new stack
    -- Executing [s@macro-exten-vm:7] Set("Local/264@from-internal-eab6;2", "RT=15") in new stack
    -- Executing [s@macro-exten-vm:8] Macro("Local/264@from-internal-eab6;2", "record-enable,264,IN") in new stack
    -- Executing [s@macro-record-enable:1] GotoIf("Local/264@from-internal-eab6;2", "1?check") in new stack
    -- Goto (macro-record-enable,s,4)
    -- Executing [s@macro-record-enable:4] AGI("Local/264@from-internal-eab6;2", "recordingcheck,20110915-090314,1316091794.3") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/recordingcheck
 recordingcheck,20110915-090314,1316091794.3: Inbound recording not enabled
    -- <Local/264@from-internal-eab6;2>AGI Script recordingcheck completed, returning 0
    -- Executing [s@macro-record-enable:5] MacroExit("Local/264@from-internal-eab6;2", "") in new stack
    -- Executing [s@macro-exten-vm:9] Macro("Local/264@from-internal-eab6;2", "dial,15,tr,264") in new stack
    -- Executing [s@macro-dial:1] GotoIf("Local/264@from-internal-eab6;2", "1?dial") in new stack
    -- Goto (macro-dial,s,3)
    -- Executing [s@macro-dial:3] AGI("Local/264@from-internal-eab6;2", "dialparties.agi") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/dialparties.agi
 dialparties.agi: Starting New Dialparties.agi
 dialparties.agi: Caller ID name is 'unknown' number is 'unknown'
       > dialparties.agi: USE_CONFIRMATION:  'FALSE'
       > dialparties.agi: RINGGROUP_INDEX:   ''
 dialparties.agi: Methodology of ring is  'none'
    -- dialparties.agi: Added extension 264 to extension map
    -- dialparties.agi: Extension 264 cf is disabled
    -- dialparties.agi: Extension 264 do not disturb is disabled
       > dialparties.agi: extnum 264 has:  cw: 1; hascfb: 0 [] hascfu: 0 []
 dialparties.agi: EXTENSION_STATE: 0 (NOT_INUSE)
    -- dialparties.agi: DbDel CALLTRACE/264 - Caller ID is not defined
    -- dialparties.agi: Filtered ARG3: 264
    -- <Local/264@from-internal-eab6;2>AGI Script dialparties.agi completed, returning 0
    -- Executing [s@macro-dial:7] Dial("Local/264@from-internal-eab6;2", "SIP/264,15,tr") in new stack
  == Using SIP RTP TOS bits 184
  == Using SIP RTP CoS mark 5
  == Using SIP VRTP TOS bits 136
  == Using SIP VRTP CoS mark 6
    -- Called 264
    -- SIP/264-00000001 is ringing
    -- SIP/264-00000001 answered Local/264@from-internal-eab6;2
       > Channel Local/264@from-internal-eab6;1 was answered.
    -- Executing [11@queuemetrics:1] Answer("Local/264@from-internal-eab6;1", "") in new stack
    -- Executing [11@queuemetrics:2] NoOp("Local/264@from-internal-eab6;1", " "QM_AGENT_CODE: agent/301" ") in new stack
    -- Executing [11@queuemetrics:3] NoOp("Local/264@from-internal-eab6;1", " "QM_EXT_MONITOR: 264" ") in new stack
    -- Executing [11@queuemetrics:4] NoOp("Local/264@from-internal-eab6;1", " "QM_AGENT_EXT: -" ") in new stack
    -- Executing [11@queuemetrics:5] NoOp("Local/264@from-internal-eab6;1", " "QM_LOGIN: jboily" ") in new stack
    -- Executing [11@queuemetrics:6] NoOp("Local/264@from-internal-eab6;1", " "QM_AGENT_LOGEXT: sip/3202" ") in new stack
    -- Executing [11@queuemetrics:7] ChanSpy("Local/264@from-internal-eab6;1", "-") in new stack
    -- <Local/264@from-internal-eab6;1> Playing 'beep.gsm' (language 'en')

5

QueueMetrics installation / Re: Live monitoring can't hear the audio

« on: September 14, 2011, 14:16:09 »

I got that info searching through Google that is why i wander if someone can validate if that info id true or not.
I do run ver 1.6 Asterisk with Trixbox 2.8

6

QueueMetrics installation / Re: Live monitoring can't hear the audio

« on: September 13, 2011, 22:03:39 »

One more thing that i found and if someone can validate.

I am recording the call at the same time and what i found is that you can't do both at the same time, record and lesson live.

7

QueueMetrics installation / Re: Live monitoring can't hear the audio

« on: September 13, 2011, 17:22:51 »

I found something like changing Local@ext for SIP@ext but since i am new on this i am not sure where to look for to do this change
I am using Trixbox  2.8.0.4

[Sep 13 10:22:50] VERBOSE[17296] logger.c:     -- SIP/264-0000004e answered Local/264@from-internal-052a;2
[Sep 13 10:22:50] VERBOSE[17295] logger.c:        > Channel Local/264@from-internal-052a;1 was answered.
[Sep 13 10:22:50] VERBOSE[17301] logger.c:     -- Executing [11@queuemetrics:1] Answer("Local/264@from-internal-052a;1", "") in new stack
[Sep 13 10:22:50] VERBOSE[17301] logger.c:     -- Executing [11@queuemetrics:2] NoOp("Local/264@from-internal-052a;1", " "QM_AGENT_CODE: agent/302" ") in new stack
[Sep 13 10:22:50] VERBOSE[17301] logger.c:     -- Executing [11@queuemetrics:3] NoOp("Local/264@from-internal-052a;1", " "QM_EXT_MONITOR: 264" ") in new stack
[Sep 13 10:22:50] VERBOSE[17301] logger.c:     -- Executing [11@queuemetrics:4] NoOp("Local/264@from-internal-052a;1", " "QM_AGENT_EXT: -" ") in new stack
[Sep 13 10:22:50] VERBOSE[17301] logger.c:     -- Executing [11@queuemetrics:5] NoOp("Local/264@from-internal-052a;1", " "QM_LOGIN: jboily" ") in new stack
[Sep 13 10:22:50] VERBOSE[17301] logger.c:     -- Executing [11@queuemetrics:6] NoOp("Local/264@from-internal-052a;1", " "QM_AGENT_LOGEXT: sip/3089" ") in new stack
[Sep 13 10:22:50] VERBOSE[17301] logger.c:     -- Executing [11@queuemetrics:7] ChanSpy("Local/264@from-internal-052a;1", "-") in new stack
[Sep 13 10:22:50] VERBOSE[17301] logger.c:     -- <Local/264@from-internal-052a;1> Playing 'beep.gsm' (language 'en')

8

QueueMetrics installation / Live monitoring can't hear the audio

« on: September 13, 2011, 15:06:06 »

Hi,
On my installation the live monitoring dial the extension i get the phone ringing but i can't hear any voice or audio
I might be missing something with the Chanspy

I look all over but still can't find a solution


(From the install manual)
In order to implement this, you must edit the /etc/asterisk/extensions_queuemetrics.conf and change the following lines as shown here:

...
exten => 11,7,ChanSpy(${QM_AGENT_EXT})
...

...
exten => 14,6,ChanSpy(${QM_AGENT_EXT})

9

Running QueueMetrics / Help with agent priority new installation

« on: July 28, 2011, 18:27:46 »

Hi,
Everything seems to work fine except the (Normal,Wrap and Spill)
I did set them up on the queue but when i try calling it does not seem to do anything, look like the rrmemory from the queue setup is the only thing that is working and agent on the Spill get call as if they were normal.
I am probaly missing some configuration and after googling and checking the forum i still can't find what is missing???
If someone could help i appreciate