Messages

1

Running QueueMetrics / Re: no link to access call recordings

« on: January 07, 2008, 19:44:35 »

sorry - ignore for your purposes ... it dynamically sets the queuetimeout

2

Running QueueMetrics / Re: no link to access call recordings

« on: January 06, 2008, 20:19:42 »

on Asterisk 1.4-r90231

Agents.conf
=================
do NOT use

* recordagentcalls=yes
* recordformat=wav
* monitor-join=yes

do set

* savecallsin=/var/spool/asterisk/monitor
* persistentagents=yes


dialplan
==================

assume
* ${ARG1} is the queue to be joined


[macro-queue]
exten => s,1,Answer
exten => s,n,Wait(1)
exten => s,n,Set(QUEUENAME=${ARG1})
exten => s,n,AGI(QueueInfo.agi|queuetimeout|${ARG1})
exten => s,n,MixMonitor(/var/spool/asterisk/monitor/${QUEUENAME}-${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)}-${UNIQUEID}.wav|bv(0)V(0))
exten => s,n,Queue(${ARG1}|tw|||${timeout})
....

3

Running QueueMetrics / Re: no link to access call recordings

« on: January 02, 2008, 21:21:09 »

I have solved this. the issue was Asterisk was writting them to a different file name. The queuemetrcis manual how to set the filename was not correct in this configuration.

It seams that there are different monitor / mix monitor versions / mtehods in asterisk and they do different things with the filename.
We now use MixMonitor statement in the dialplan only (no agents.conf or queues.conf settings) Hope this helps somebody down the road.

Thanks
A

4

Running QueueMetrics / Re: no link to access call recordings

« on: December 21, 2007, 06:06:43 »

Okay - I have done this but can't see the calls. What is the security key - I am Admin and do think that I have ALL of them, but just to make sure.

I have both CALLMONITOR and MON_AUDIO

The only pop-up I see is behind the little magnify glass - but that doesn't show the call recordings.

thanks for helping

5

Running QueueMetrics / no link to access call recordings

« on: December 17, 2007, 20:14:05 »

Have set up call recordings and files are visible to QM when using ... /qm_show_files.do. However I can't seem to find the screen that is mentioned in the Manual on page 48/49 ... How can I listen to these calls?