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General Asterisk configuration / Unanswer Calls report problem
« on: June 21, 2011, 17:28:03 »
Hello all! ,
I'm having problems with unanswer calls report. I'm sure agents doesn't answer calls, and i can't see that in the "unanswer calls" report. I attach a .png
Calls are "incoming calls".
Agent 205 (in .png), was ringing a lot of time. Agent didn't answer the call. The report doesn't show that.
Can somebody help me?
thanks !!
Juan
I'm having problems with unanswer calls report. I'm sure agents doesn't answer calls, and i can't see that in the "unanswer calls" report. I attach a .png
Calls are "incoming calls".
Agent 205 (in .png), was ringing a lot of time. Agent didn't answer the call. The report doesn't show that.
Can somebody help me?
thanks !!
Juan