Topics

1

QueueMetrics installation / Time and GMT in QM

« on: April 17, 2008, 13:24:24 »

Hello,

I am having one problem with QM1.4.3, regarding time zone.

After having installed all the asterisk infrastructure and having finished configuration, the hour that QM shows is 60 minutes in the future.

I have been looking the options, but the only option which seemed related (TimeOffset) only made the calls appear to last -3600 seconds aprox.

The Debian is correctly configured and it shows the right time when prompted.

Thanks

2

Running QueueMetrics / Service Level Agreement stats trouble

« on: February 14, 2008, 09:58:29 »

Hello,

I am running Queuemetrics 1.4.3 over asterisk 1.4.17 on debian etch. The installation was fine except some debian-related issues in the setup of tomcat.
The setup was imported from queues.conf and agents.conf.

The question I'm having is, logged as administrator, and in the Quick Activity Reports, the section of Service Level Agreement, does show 100% in all lines and a fixed number that repeats in every line.

What does it mean, or what is misconfigured?

Thanks in advance