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Running QueueMetrics / Re: Session and pause durations
« on: July 06, 2007, 00:09:01 »
it's good enough. thanks.
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Running QueueMetrics / Re: Session and pause durations
« on: July 03, 2007, 22:46:27 »
Will do. What about "Agent status cannot be determined"? How can this be fixed?
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Running QueueMetrics / Session and pause durations
« on: June 29, 2007, 00:55:54 »
I just realized Session and pause duration in Agents reports doesn't display any information. Here's what I have in queue_log:
1183068337|NONE|NONE|Agent/291|PAUSEALL|
1183068337|1183068337.18761|NONE|Agent/291|PAUSEREASON|21
1183068345|NONE|NONE|Agent/291|UNPAUSEALL|
Funny thing is QM reports the agent as being on pause in realtime monitoring panel. Am I doing something wrong?
And another thing: it doesn't matter the way agents login into the queue (by dialing the appropriate extension from their phone or using QM Log on feature) Inbound Calls panel displays "Agent status cannot be determined".
Your help is appreciated.
1183068337|NONE|NONE|Agent/291|PAUSEALL|
1183068337|1183068337.18761|NONE|Agent/291|PAUSEREASON|21
1183068345|NONE|NONE|Agent/291|UNPAUSEALL|
Funny thing is QM reports the agent as being on pause in realtime monitoring panel. Am I doing something wrong?
And another thing: it doesn't matter the way agents login into the queue (by dialing the appropriate extension from their phone or using QM Log on feature) Inbound Calls panel displays "Agent status cannot be determined".
Your help is appreciated.
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MySQL storage and Qloaderd/Uniloader / Re: Error type: dr
« on: May 04, 2007, 08:01:24 »
Victor,
Follow these steps to upload missing information into your database (this is something I did to catch up with Asterisk):
- copy old queue.log file(s) to a different location, don't work directly on the actual logs;
- remove information you already have in your database from this(these) file(s);
- copy qloader script to the same folder; edit the script and set highWaterMark variable value to a convenient timestamp in the past (do this right before Main import loop section); this way you'll force the script to start loading missing information into QM database;
ex. my $highWaterMark = "1177158586";
- run qloader script like this ./qloader.pl queue_log P01 /var/log/asterisk/qloader.log
I hope this helps.
And about the other issue you have, I'm afraid I didn't really get your question. Could you give us some more details?
jacobi
Follow these steps to upload missing information into your database (this is something I did to catch up with Asterisk):
- copy old queue.log file(s) to a different location, don't work directly on the actual logs;
- remove information you already have in your database from this(these) file(s);
- copy qloader script to the same folder; edit the script and set highWaterMark variable value to a convenient timestamp in the past (do this right before Main import loop section); this way you'll force the script to start loading missing information into QM database;
ex. my $highWaterMark = "1177158586";
- run qloader script like this ./qloader.pl queue_log P01 /var/log/asterisk/qloader.log
I hope this helps.
And about the other issue you have, I'm afraid I didn't really get your question. Could you give us some more details?
jacobi
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Running QueueMetrics / Re: Reports - Display Average call length in minutes
« on: April 26, 2007, 18:45:56 »
I assume "customization job" means extra costs 
and I'm not sure they're going to pay for this, considering it's such a small thing ... Anyway, if you're going to add this in one of your next releases that's fine too.
and I'm not sure they're going to pay for this, considering it's such a small thing ... Anyway, if you're going to add this in one of your next releases that's fine too.
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Running QueueMetrics / Reports - Display Average call length in minutes
« on: April 24, 2007, 19:45:48 »
Here's a request from my QM users: is it possible to display Average call length in minutes, just like Min call length or Max call length?
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Running QueueMetrics / Can a user change his password by himself?
« on: April 16, 2007, 23:06:34 »
... if you add USRADMIN to his class you basically give him access to all users in your system. Can it be done some other way? I couldn't find any relevant security key in QM manual. If it's not possible maybe you can add this to existing "wish list".
I know it's not a big deal but it would be nice to have.
Thanks.
I know it's not a big deal but it would be nice to have.
Thanks.
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The tavern / Re: Welcome everyone
« on: March 08, 2007, 23:29:25 »
it's really nice you finally have a forum ...
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