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General Asterisk configuration / Queue Metrics on Trixbox 2 with softphones only
« on: August 26, 2007, 03:52:51 »
We are testing Queue Metrics based on a referral.
In our setup we have Trixbox 2.2 and the free 2-agent version of QM 1.4 installed on a demo system.
To mirror our current live environment, I have created a queue, number 10101, named MyTestQueue. I have created extension 1003 as a SIP device.
I seem to recall somewhere that in amportal.conf we had to switch from "extensions" to "devicesanduser", but the new QM Trixbox tutorial does not mention this. It assumes separate phones and agents.
We are currently totally SIP. Everyone is using a SIP client. No hard phones at all. The instructions seem to assume hard phones will be used.
Can we still create our extensions through FreePBX without modifying the amportal.conf file, then add agent entries to agents.conf?
Thanks in advance,
DionV
In our setup we have Trixbox 2.2 and the free 2-agent version of QM 1.4 installed on a demo system.
To mirror our current live environment, I have created a queue, number 10101, named MyTestQueue. I have created extension 1003 as a SIP device.
I seem to recall somewhere that in amportal.conf we had to switch from "extensions" to "devicesanduser", but the new QM Trixbox tutorial does not mention this. It assumes separate phones and agents.
We are currently totally SIP. Everyone is using a SIP client. No hard phones at all. The instructions seem to assume hard phones will be used.
Can we still create our extensions through FreePBX without modifying the amportal.conf file, then add agent entries to agents.conf?
Thanks in advance,
DionV