Topics

1

Running QueueMetrics / Agent showed in the queue, even if softphone is closed

« on: August 11, 2010, 14:23:20 »

Hi,
After an agent is connected into a queue, he results active in QM, even if the softphone client was closed
(and the user unregistered).
Do you know why ? How to solve that ? 
Thank you.

2

Running QueueMetrics / how report for calls not taken by agent ?

« on: July 27, 2010, 09:54:30 »

Hi,
I am not able to have a queue report that shows how many calls are not answered by every agent (roundrobin strategy).
I can see that all the queue did loose calls, but I don't know which agent didn't take the call.
How can I get that ?

Thank you 
Marcello

3

General Asterisk configuration / Add-Remove Member function not working on device side

« on: July 13, 2010, 14:07:53 »

Hi,
I have SIP softphones that are working on a queue.
All is working fine, but I see that static agents are considered always-on in the reports.
I found that the MEMBER function can track the login and logoff in the queue.
This function works if the agent uses the QM web interface, but I would like that
an agent could add or remove himself as member directly from the phone.

My problem is that I am not able to configure it, even if I see that "25" and "27" codes can be dialed
on the phone to do that.
I think that my dialplan in AsteriskNOW doesn't consider the extensions_queuemetrics.conf. How can
I be sure that AsteriskNOW uses these codes ?
How can I use these codes on the phone ? Just dial "25" and the queue number ?
thank you!

My QM is 1.6.1