wrong queues on agents codes

[mathabathe]

Hi All

I am running queuemetrics 1.7 and Asterisk 1.8 .

why sometimes Agents code shows logged on the wrong queues.
This is frustrating and I have to use console to log them off and then log them back on the console and it will show the right queues.

any idea how to prevent this

 

[mirkox]

Hi mathabathe,

not sure why you get this error, but QM 1.7 is really really old, so I suggest you at first to update QueueMetrics to the latest version, is it possible that this alone solves the problem 

Let us know anyway

Mirko

[mathabathe]

thank you. Upgrading qm is on the pipe line and will upgrade sometime this year

[Alexcisxo]

We believe that the issue of benefit sharing is very reasonable.