On version 16.10.13, on the Real Time Monitoring Page under the Agents Currently Logged in pane, we have noticed a change in the “Free Since” column display since the last upgrade. Field Information appears to be changing relative to call state. Perusing the Forum’s /Manuals for more information, the only Free Since column description I have found is: “The Free Since field will contain the length of period since the last taken call.” Obviously, a lot of good work has been done on the Free Since column and a lot more valuable information is now being provided.
Could you please take a minute to describe the new information being displayed in the Free Since column relative to the Agent Status such as when:
- An Agent is on a call
- An Agent is idle
- When an Agent is on pause
- An Agent makes calls from various outbound Queues.
Also is cumulative talk time information displayed in the Free Since Column related to the last Queue an Agent made a call on, or across all queues assigned to the Agent?
Thank you in advance for your help!
