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General Asterisk configuration / Add-Remove Member function not working on device side
« on: July 13, 2010, 14:07:53 »
Hi,
I have SIP softphones that are working on a queue.
All is working fine, but I see that static agents are considered always-on in the reports.
I found that the MEMBER function can track the login and logoff in the queue.
This function works if the agent uses the QM web interface, but I would like that
an agent could add or remove himself as member directly from the phone.
My problem is that I am not able to configure it, even if I see that "25" and "27" codes can be dialed
on the phone to do that.
I think that my dialplan in AsteriskNOW doesn't consider the extensions_queuemetrics.conf. How can
I be sure that AsteriskNOW uses these codes ?
How can I use these codes on the phone ? Just dial "25" and the queue number ?
thank you!
My QM is 1.6.1
I have SIP softphones that are working on a queue.
All is working fine, but I see that static agents are considered always-on in the reports.
I found that the MEMBER function can track the login and logoff in the queue.
This function works if the agent uses the QM web interface, but I would like that
an agent could add or remove himself as member directly from the phone.
My problem is that I am not able to configure it, even if I see that "25" and "27" codes can be dialed
on the phone to do that.
I think that my dialplan in AsteriskNOW doesn't consider the extensions_queuemetrics.conf. How can
I be sure that AsteriskNOW uses these codes ?
How can I use these codes on the phone ? Just dial "25" and the queue number ?
thank you!
My QM is 1.6.1