Messages

1

Running QueueMetrics / Re: Agent activity panel

« on: December 02, 2009, 09:44:47 »

Yes, agent daily activity, time and codes, visible in agent panel.

Is it possilbe to get those data from link
http://x:8080/queuemetrics/qm/qm_export_table.do?S.AgentsDO.AgentAvail

from that link i can see only column header
what to add to get data per agent ?

2

Running QueueMetrics / Agent activity panel

« on: December 01, 2009, 12:34:24 »

Is there a QM setting to let agents see their pause time, generally is there any way for agent to see his daily activity - when pausing, which pause using with time duratuion ?

Regards,
KK

3

QueueMetrics installation / Re: Upgrade from 1.5.3 to 1.5.5 - can not monitor calls

« on: November 30, 2009, 10:27:13 »

Hi,

after upgrade from 1.5.3 to 1.5.5 - can not use barryf php code, qmon.php script, for real time monitoring
got below error:
Fault Code: 2 Fault Reason: Invalid return payload: enable debugging to examine incoming payload

fault is generated by the following php code:
echo 'Fault Code: ' . $resp_rt->faultCode() . "\n";

is this all about changes in xml-rpc?

Thanks in advance.
Kris