1
General Asterisk configuration / Re: Enabling Agent's page action
« on: August 09, 2008, 03:35:22 »
Yes, it works! thanks so much..
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2
General Asterisk configuration / Re: Enabling Agent's page action
« on: July 17, 2008, 20:02:22 »
Hello everyone. Searching I find that the Error: "You do not have the rights to perform the requested action."
And it has to be with 3 posible causes:
1. That the connect credentials aren't correct.
2. That the dial plan context [queuemetrics] isn't included.
3. Some setup error that prevents QM to connects to the Asterisk.
You can find this information in:
http://www.queuemetrics.com/faq.jsp#faq-041-no_rights.
I reviewed the 2 item,I put in the CLI: show dialplan queuemetrics, and is all in order.
I got this:
[ Context 'queuemetrics' created by 'pbx_config' ]
'10' => 1. Answer() [pbx_config]
2. Wait(10) [pbx_config]
Questions:
I want to know, what can I do to begin seeing attempts or messages in the CLI when QM connects and disconnects.
The credentials supplied in the configuration.properties file should look like:
What should I put here?
If I have this in /etc/asterisk/manager.conf
[general]
enabled = yes
port = 5038
bindaddr = 0.0.0.0
[admin]
secret = **********
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0
Then what i have to put in callfile.dir=tcp:user:password@server?
what is the user, the password and the server?
Maybe is callfile.dir=tcp:admin: **********@127.0.0.1?
Thanks , i would be waiting your response
And it has to be with 3 posible causes:
1. That the connect credentials aren't correct.
2. That the dial plan context [queuemetrics] isn't included.
3. Some setup error that prevents QM to connects to the Asterisk.
You can find this information in:
http://www.queuemetrics.com/faq.jsp#faq-041-no_rights.
I reviewed the 2 item,I put in the CLI: show dialplan queuemetrics, and is all in order.
I got this:
[ Context 'queuemetrics' created by 'pbx_config' ]
'10' => 1. Answer() [pbx_config]
2. Wait(10) [pbx_config]
Questions:
I want to know, what can I do to begin seeing attempts or messages in the CLI when QM connects and disconnects.
The credentials supplied in the configuration.properties file should look like:
What should I put here?
If I have this in /etc/asterisk/manager.conf
[general]
enabled = yes
port = 5038
bindaddr = 0.0.0.0
[admin]
secret = **********
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0
Then what i have to put in callfile.dir=tcp:user:password@server?
what is the user, the password and the server?
Maybe is callfile.dir=tcp:admin: **********@127.0.0.1?
Thanks , i would be waiting your response
3
General Asterisk configuration / Re: Enabling Agent's page action
« on: July 09, 2008, 22:10:02 »
Hello, sorry, but what did you mean with " is meant only for true Agent/xxxx channels"
I have 2 agents configured by agentcallbacklogin and with this application they can only log in ang log out. So, because of this reason I want to use the agent's page to set my agents to pause, but when I go to this page and try to set my agent to a pause, there is a message that says that i haven't the rights for these action, like in the following pic:
In the appendix III: The (queuemetrics context), they suggest me to create a especial context name queuemetrics in my dialplan, so in this way QM will trigger functions through a callfile.
1. I just copied the extensions_queuemetrics.conf to the /etc/asterisk,
2. Also i put: #include extensions_queumetrics.conf to the end of the extensions.conf and in the extensions_custom.conf I put include include => quemetrics (the context that is at the extensions_queuemetrics.conf).
Question:
1. What is this callfile that QM will use to trigger this functions?
2. What else do I need to use the agent page?
3. What means the message that i got when trying to set the pause or other application in this page.
I have 2 agents configured by agentcallbacklogin and with this application they can only log in ang log out. So, because of this reason I want to use the agent's page to set my agents to pause, but when I go to this page and try to set my agent to a pause, there is a message that says that i haven't the rights for these action, like in the following pic:
In the appendix III: The (queuemetrics context), they suggest me to create a especial context name queuemetrics in my dialplan, so in this way QM will trigger functions through a callfile.
1. I just copied the extensions_queuemetrics.conf to the /etc/asterisk,
2. Also i put: #include extensions_queumetrics.conf to the end of the extensions.conf and in the extensions_custom.conf I put include include => quemetrics (the context that is at the extensions_queuemetrics.conf).
Question:
1. What is this callfile that QM will use to trigger this functions?
2. What else do I need to use the agent page?
3. What means the message that i got when trying to set the pause or other application in this page.
4
General Asterisk configuration / Re: Enabling Agent's page action
« on: July 01, 2008, 15:47:34 »
Thank you , so I want to use the agent page, to log on, log out, go to pause, I need to have all this features enabled? And what else?
I'm questioning that because I have already set my agents dinamically using agentcallbacklogin application, but with this I think that I only can get the agent log in and log out.
I'm questioning that because I have already set my agents dinamically using agentcallbacklogin application, but with this I think that I only can get the agent log in and log out.
5
General Asterisk configuration / Re: Enabling Agent's page action
« on: June 30, 2008, 20:09:08 »
There is no callfile.actionname.enabled=true or false in the configuration.properties. I only find this:
callfile.outmonitoring.enabled=true
callfile.outmonitoring.channel=Local/$EM@from-internal/n
callfile.outmonitoring.extension=14
callfile.outmonitoring.context=queuemetrics
callfile.agentdial.enabled=true
callfile.agentdial.channel=Local/13@queuemetrics/n
callfile.agentdial.extension=10
callfile.agentdial.context=queuemetrics
callfile.calloutcome.enabled=true
callfile.calloutcome.channel=Local/12@queuemetrics/n
callfile.calloutcome.extension=10
callfile.calloutcome.context=queuemetrics
callfile.agentlogin.enabled=true
callfile.agentlogin.channel=Local/20@queuemetrics/n
callfile.agentlogin.extension=10
callfile.agentlogin.context=queuemetrics
callfile.agentlogoff.enabled=true
callfile.agentlogoff.channel=Local/21@queuemetrics/n
callfile.agentlogoff.extension=10
callfile.agentlogoff.context=queuemetrics
callfile.agentpause.enabled=true
callfile.agentpause.channel=Local/22@queuemetrics/n
callfile.agentpause.extension=10
callfile.agentpause.context=queuemetrics
callfile.agentunpause.enabled=true
callfile.agentunpause.channel=Local/23@queuemetrics/n
callfile.agentunpause.extension=10
callfile.agentunpause.context=queuemetrics
callfile.outmonitoring.enabled=true
callfile.outmonitoring.channel=Local/$EM@from-internal/n
callfile.outmonitoring.extension=14
callfile.outmonitoring.context=queuemetrics
callfile.agentdial.enabled=true
callfile.agentdial.channel=Local/13@queuemetrics/n
callfile.agentdial.extension=10
callfile.agentdial.context=queuemetrics
callfile.calloutcome.enabled=true
callfile.calloutcome.channel=Local/12@queuemetrics/n
callfile.calloutcome.extension=10
callfile.calloutcome.context=queuemetrics
callfile.agentlogin.enabled=true
callfile.agentlogin.channel=Local/20@queuemetrics/n
callfile.agentlogin.extension=10
callfile.agentlogin.context=queuemetrics
callfile.agentlogoff.enabled=true
callfile.agentlogoff.channel=Local/21@queuemetrics/n
callfile.agentlogoff.extension=10
callfile.agentlogoff.context=queuemetrics
callfile.agentpause.enabled=true
callfile.agentpause.channel=Local/22@queuemetrics/n
callfile.agentpause.extension=10
callfile.agentpause.context=queuemetrics
callfile.agentunpause.enabled=true
callfile.agentunpause.channel=Local/23@queuemetrics/n
callfile.agentunpause.extension=10
callfile.agentunpause.context=queuemetrics
6
General Asterisk configuration / Enabling Agent's page action
« on: June 27, 2008, 20:23:10 »
Hello, where is located the callfile.actionname.enabled=true ? the one that is used to enable the agent's page.
7
General Asterisk configuration / Re: Agents Reports
« on: June 17, 2008, 16:20:57 »
So I have to create a dial plan logic, this is extensions.conf??
8
General Asterisk configuration / Re: Agents Reports
« on: June 15, 2008, 18:32:32 »
I'm logging agents from the agent's page. Here is the pic :
And I don't see nothing in queue_log.
I followed the guide, but I don't understand something.
I modify agents.conf, first I was creating the extension 2000162, but now i modified by an agent code 162 ( this code can be random or has to be an specific number from somewhere??). Then when i set my queue, in the part of statics agent i put A162 (the agents code that I choose). Also I have defined 2000162 as an extension and as an inbound route. The queuestion is:
In what part of freepbx or queuemetrics can be created a relationship between the agents code and the extension or this relationship already exits?
In the softphone account i have to put the extension or the agents code?
And I don't see nothing in queue_log.
I followed the guide, but I don't understand something.
I modify agents.conf, first I was creating the extension 2000162, but now i modified by an agent code 162 ( this code can be random or has to be an specific number from somewhere??). Then when i set my queue, in the part of statics agent i put A162 (the agents code that I choose). Also I have defined 2000162 as an extension and as an inbound route. The queuestion is:
In what part of freepbx or queuemetrics can be created a relationship between the agents code and the extension or this relationship already exits?
In the softphone account i have to put the extension or the agents code?
9
General Asterisk configuration / Re: Agents Reports
« on: June 13, 2008, 17:05:17 »
I followed the guide and I continue the same 
, without seeing agent activity. I used a log on point from Queuemetrics for my agents.
I´m using this command to verify my agents and i got this:
[root@pbx ~]# asterisk -rx "show agents"
2000162 (name of first agent) not logged in (musiconhold is 'default')
2000164 (name of second ag) not logged in (musiconhold is 'default')
2 agents configured [0 online , 2 offline]
And when i went to the queue_log , is the same as the begin.
1213287215|1213287215.197|704|NONE|ENTERQUEUE||5072634662
1213287237|1213287215.197|704|NONE|ABANDON|1|1|22
1213288240|NONE|NONE|NONE|CONFIGRELOAD|
1213298622|NONE|NONE|NONE|QUEUESTART|
1213368804|NONE|NONE|NONE|CONFIGRELOAD|
1213369356|1213369355.1|704|NONE|ENTERQUEUE||5072634662
1213369378|1213369355.1|704|NONE|ABANDON|1|1|22
, without seeing agent activity. I used a log on point from Queuemetrics for my agents. I´m using this command to verify my agents and i got this:
[root@pbx ~]# asterisk -rx "show agents"
2000162 (name of first agent) not logged in (musiconhold is 'default')
2000164 (name of second ag) not logged in (musiconhold is 'default')
2 agents configured [0 online , 2 offline]
And when i went to the queue_log , is the same as the begin.
1213287215|1213287215.197|704|NONE|ENTERQUEUE||5072634662
1213287237|1213287215.197|704|NONE|ABANDON|1|1|22
1213288240|NONE|NONE|NONE|CONFIGRELOAD|
1213298622|NONE|NONE|NONE|QUEUESTART|
1213368804|NONE|NONE|NONE|CONFIGRELOAD|
1213369356|1213369355.1|704|NONE|ENTERQUEUE||5072634662
1213369378|1213369355.1|704|NONE|ABANDON|1|1|22
11
General Asterisk configuration / Re: Agents Reports
« on: June 11, 2008, 17:02:01 »
I'm not running trixbox..
12
General Asterisk configuration / Re: Agents Reports
« on: June 10, 2008, 23:50:51 »
What is the better way to create dynamic agents??
Can used Agentlogin Appplication?
Can used Agentlogin Appplication?
13
General Asterisk configuration / Re: Agents Reports
« on: June 09, 2008, 22:36:33 »
My agents are static. Can be this a posible cause for my new problem?
14
General Asterisk configuration / Agents Reports
« on: June 09, 2008, 16:25:30 »
Hello friends, I begin runnig reports but when i went to the Agents Reports I still have all in zero. I searched the installation guide and in that part, says that if i'm connecting straigh to the phone terminal i will have this part in zero.
The question is: How do I know if i'm connected straight to the terminal?
Where are the terminals of the eyebeam softphone? and there is a way of doing in Free PBX?
The question is: How do I know if i'm connected straight to the terminal?
Where are the terminals of the eyebeam softphone? and there is a way of doing in Free PBX?
15
General Asterisk configuration / Re: what do i need to begin running reports?
« on: June 06, 2008, 00:02:47 »
Hello everyone, I think that i solved my problem, the problem was that i hadn't set the queue in inbound routes.
After I set the queue in inbound route , i begin to see the call in queue_log:
1212700778|1212700777.193|701|NONE|ENTERQUEUE||5072633021
1212700793|1212700777.193|701|Local/2000162@from-internal/n|RINGNOANSWER|15000
1212700814|1212700777.193|701|Local/2000162@from-internal/n|RINGNOANSWER|16000
1212700818|1212700777.193|701|NONE|ABANDON|1|1|40
1212700926|1212700925.200|701|NONE|ENTERQUEUE||5072634662
1212700941|1212700925.200|701|Local/2000162@from-internal/n|RINGNOANSWER|15000
1212700962|1212700925.200|701|Local/2000162@from-internal/n|RINGNOANSWER|16000
1212700965|1212700925.200|701|NONE|ABANDON|1|1|39
After I set the queue in inbound route , i begin to see the call in queue_log:
1212700778|1212700777.193|701|NONE|ENTERQUEUE||5072633021
1212700793|1212700777.193|701|Local/2000162@from-internal/n|RINGNOANSWER|15000
1212700814|1212700777.193|701|Local/2000162@from-internal/n|RINGNOANSWER|16000
1212700818|1212700777.193|701|NONE|ABANDON|1|1|40
1212700926|1212700925.200|701|NONE|ENTERQUEUE||5072634662
1212700941|1212700925.200|701|Local/2000162@from-internal/n|RINGNOANSWER|15000
1212700962|1212700925.200|701|Local/2000162@from-internal/n|RINGNOANSWER|16000
1212700965|1212700925.200|701|NONE|ABANDON|1|1|39