Messages

1

Running QueueMetrics / Dialout campaing order

« on: August 18, 2021, 14:14:02 »

Hello,
I wonder if it is possible to sort the campaing list inside the dialout box in a different order. Agents would like to choose a diferent default campaign to make outbound calls, but I cannot understand how is that list sortered, because is not alphabetically sorted.

Thanks in Advance,
Tony.

2

Problems / Random problems with login or logout from queues

« on: June 15, 2020, 12:46:23 »

Hello,
I am experiencing some random problems with agents that cannot login or logout from some queues. When this happens, you check that the button for login (or logout) the agent on these queues actually has an effect on Asterisk - it logs in or logs out the extension from the queue - but Queuemetrics shows you the opposite information, not letting you change ir or force it. Even after restarting the full system it keeps showing the agent as still logged in (or out). Any ideas on what I can check in order to solve it? Thanks in advance

Antonio.

3

Running QueueMetrics / Re: Customizing reports with the abandoned calls parameter

« on: September 21, 2017, 09:24:41 »

Thanks, that works. It never occurred to me.

4

Running QueueMetrics / Customizing reports with the abandoned calls parameter

« on: September 15, 2017, 11:26:37 »

Hi,
I am looking for customizing the reports to not taking into account abandoned calls that were abandoned before the first 5 seconds of a call. These 5 seconds is the time that a call takes to start ringing an agent's extension, so we do not want blame the agents for calls that they couldn't even hear. I have not found anything similar on the forum.

Thanks in advance,
Toni.

5

Running QueueMetrics / Re: Agents experience random logouts

« on: November 13, 2014, 14:01:04 »

It works! Thanks a lot.

Regards,
illailla

6

Running QueueMetrics / Re: Agents experience random logouts

« on: November 13, 2014, 11:39:44 »

Hi,
To perform an outbound call I use the “Dialout panel” choosing an outbound queue. This call is routed directly outside by FreePBX thanks to adding this lines in the extensions_queuemetrics.conf. They add a prefix to the dialed number so my outbound routes choose a different path for Queuemetrics outbound queues:

exten => 28,n,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV,b,)
exten => 28,n,ExecIf($["${QDIALER_QUEUE}" = "1660"]?Set(QDIALER_CHANNEL=Local/8600${QDIALER_NUMBER}@from-internal))
exten => 28,n,ExecIf($["${QDIALER_QUEUE}" = "1661"]?Set(QDIALER_CHANNEL=Local/8601${QDIALER_NUMBER}@from-internal))
exten => 28,n,Goto(qm-queuedial,s,1)
exten => 28,n,Hangup

The call finishes always after a 56 seconds if the called person does not answer the phone, so I am sure it is a parameter that I cannot find – maybe from FreePBX – that is forcing to abandon the call. But the problem is that Queuemetrics does not realize that call was abandoned, as I said in previous post.
Here I attached some lines from the queue_log:
[…]
1415871986|1415871986.28899|NONE|Agent/1631|HOTDESK|SIP/1631||
1415871986|1415871986.28899|1662|SIP/1631|ADDMEMBER|
1415871986|1415871986.28901|NONE|Agent/1631|HOTDESK|SIP/1631||
1415871986|1415871986.28901|1663|SIP/1631|ADDMEMBER|
1415871986|1415871986.28903|NONE|Agent/1631|HOTDESK|SIP/1631||
1415871986|1415871986.28903|1665|SIP/1631|ADDMEMBER|
1415872033|1415872030.28906|1662|Agent/1631|CALLOUTBOUND||608002460|
1415872100|1415872030.28906|1662|Agent/1631|ABANDON|1|1|67

Regards,
illailla

7

Running QueueMetrics / Re: Agents experience random logouts

« on: November 10, 2014, 18:51:46 »

Hi,
I can confirm that it has been fixed, that realtime.max_bytes_agent was causing the random logouts,  thanks again.
Now, I still do not know how to fix this problem: when an agent is calling out an external number through a queue, after some seconds of ringing, the agent hears a congestion announcement and the call finishes but the Call-list panel" still shows the call as an ongoing call. The only way we have found to force Queuemetrics to know that the call already finished is to make the agent logout and login from queues, then the list disappears completely from the list. Any suggestion?

Regards,
Illa

8

Running QueueMetrics / Re: Agents experience random logouts

« on: November 05, 2014, 20:27:59 »

Thanks a lot, I will try that and I'll keep you informed if it worked.

9

Running QueueMetrics / Re: Agents experience random logouts

« on: November 05, 2014, 19:50:36 »

Hi,
These are my parameters:
  realtime.max_bytes_agent=7200
  default.hotdesking=86400

Regards, illailla.

10

Running QueueMetrics / Agents experience random logouts

« on: November 04, 2014, 19:52:38 »

Hello,
I have been testing Queuemetrics for the last two months and - although seems a very useful tool for call centers - I have not been able to make it work properly. My main problem consists in random logouts from queues after some hours of work, so agents cannot login again unless I restart the system. Also the call list panel sometimes shows a finished call as active even if it happened some time before. This doesn’t let agents to make calls because the system thinks that there is an active call on progress. I wonder if someone else have experienced the same sort of errors and could guide me through or point the mistakes I have made during  the configuration of Queuemetrics. Thanks in advance.
My version of Queuemetrics is 14.06.2, in conjunction with FreePBX 2.11.0.38