Messages

16

Running QueueMetrics / Remove fields of a particular report

« on: September 03, 2010, 14:36:25 »

Hy,

In the report: "Details of Answered calls" could remove the fields "Handled by" and "Pos" ?.
When I say remove, I mean they do not come out in the report.

Thanks!

17

Running QueueMetrics / Re: Modify the home page

« on: September 03, 2010, 14:31:52 »

I answer myself.
To do this we create a new class and add the parameters: USER VISITOR QUEUE_AN

By

18

Running QueueMetrics / Modify the home page

« on: September 02, 2010, 16:38:41 »

For security issues, I want an external user only see in home page:
- "Quick activity reports"
- "Remote monitoring"
only these two options.

To only see "Remote monitoring", I did creating classes and assigning a key "VISITOR." But it also appears the report: "Quick activity reports", not the type of Key to assign to this classes.

Can you help me?

19

General Asterisk configuration / dundi and queuemetrics

« on: June 01, 2010, 22:31:00 »

Hello

I have an installation with multiple asterisk, which are linked by Dundi.
Currently, this works fine. I can make calls between extensions and even use links between PBXs using Dundi pstn.

On the other, one of the queuemetrics PBX is installed, configured and running.
To handle outgoing calls from agents, I have created lines for outgoing calls and I have changed the dialplan so that when Agent from the interface click Dial, to select one of the tails makes the call to that project. So here's all right.

My problem is that I want to use the settings I have to Dundi to make PSTN calls through another unit, and I want these calls are also controlled by the queuemetrics. But do not be put into the Dialplan within extensions_queuemetrics.conf for me to do this.
Has anyone ever done this configuration?

Thanks for the support.

20

General Asterisk configuration / Re: "Agent status cannot be determined" on agent screen

« on: May 12, 2010, 10:09:03 »

I fail to understand why, but now immediately updates the state of the agent in the agent's screen, when this status changes in asterisk2.

I suppose there will ntpdate solved the issue.

Thanks for the help!

21

General Asterisk configuration / Re: "Agent status cannot be determined" on agent screen

« on: May 12, 2010, 09:16:54 »

I updated the date of all servers:
#Ntpdate es.pool.ntp.org
but the problem still occurs.

I would point out a detail not know if it matters. The server it takes to update the information, asterisk2, is with 1 hour less than the server where queuemetrics stay. This is so that it asterisk2 is in another time zone.
Queuemetrics server and Asterisk1 and server are in the same zone.

Regards

22

General Asterisk configuration / Re: "Agent status cannot be determined" on agent screen

« on: May 11, 2010, 14:06:37 »

I am using Queuemetrics version 1.6.0.1 and I am having the same problem.

In my case I have two asterisk (asterisk1/partition1 and asterisk2/partition2) that send the information through qloader a different server than where it was installed queuemetrics.
When an agent from the screen do a login or logoff, if I select in srv: asterisk1, the change in the agent's screen at once.
But if I do the login or logoff in srv: asterisk2, change agent on the screen takes about 1 minute.

I have reviewed the insert login / logoff in the table queuemetrics queue_log of both srv. Asterisk1 In the insert is immediate, but in the asterisk2 takes about 1 minute.
In both "qloader.pl" parameters are the same, minus the "my $ partition ="

So, what can be the cause of the delay in updating the information of asterisk2 against asterisk1?

I copy of the content in qloader.pl:
my $log_every_num = 100;
my $log_queries   = 0;            # set to 1 to log all queries

my $timezone_offset  = 0 * 3600;  # in seconds
my $heartbeat_delay  = 15 * 60;   # in seconds
my $use_subqueue     = 0;         # 0 no; 1 yes
my $split_subq_name  = 0;         # 0 no; 1 yes - turn a subqueue name from 'xxx/yyy" to "xxx"
my $rewriteToAgent   = 1;         # 0 no; 1 yes
my @channelsToAgent  = ( 'Local', 'SIP' );
my $dbAgentRewrite   = 0;         # 0 no; 1 yes - rewrite according to rules in table qlog_rewrite

Thanks!!

23

Running QueueMetrics / report unanswered call´s & waiting time

« on: May 03, 2010, 22:45:25 »

Hello,

I would like to create a new report to show me only the sum of all missed calls (n queues) that have a waiting period of more than 10 seconds. This is possible?
I've been looking at the configuration of the reports, but I have not seen anything that can help me ...

If someone has something like echo or can guide me how to do it, I would appreciate.

Thanks