Messages

61

Running QueueMetrics / Call Recording

« on: December 02, 2008, 15:35:23 »

I am trying to get the call recording working through queuemetrics but I am running into some problems.  I am getting this error:
Unreadable or missing file: '/%20ISHELP-1228227244.60.wav'
This is the address that gives the error:
http://ipofserver:8080/queuemetrics-1.4.7/qm/qm_popup_streamAudio.do?/var/spool/asterisk/q/%20ISHELP-1228227244.60.wav
I have enabled the key CALLMONITOR for my user.
I have set default.monitored_calls=/var/spool/asterisk/q/
My Asterisk setup is set to
exten => 200,2,Set(MONITOR_FILENAME=/var/spool/asterisk/q/ ISHELP-${UNIQUEID})
and monitor-format = wav in the queue.
The recorded file exists and is playable but I have not gotten it to play through queuemetrics.
Is there anything else I need to enable?  To me the address looks a little fishy and I will start there. 

62

Running QueueMetrics / Re: Agent received call on pause?

« on: December 01, 2008, 18:55:07 »

I wish I could find some...

63

General Asterisk configuration / Re: Logged in Agents are not showing in Real Time page

« on: November 25, 2008, 23:44:11 »

what is a good number to set realtime.max_bytes_agent too if I want agent information for the last 8 hours or so.  Also I assume making this too big will bang up my database server?

64

Running QueueMetrics / Agent received call on pause?

« on: November 25, 2008, 23:42:00 »

I have an agent that receive a call on pause.  I don't know how this is possible as she is a member of only one queue.  We are using the qm agent login page for login/out/pause etc.  The QM records show that she was paused during the time of the missed call.  I realize that this may be an Asterisk configuration but any ideas?

65

Running QueueMetrics / Re: Alphabetize agent list on Realtime page

« on: November 25, 2008, 16:30:01 »

Sounds good.  I can't wait!!

66

Running QueueMetrics / Alphabetize agent list on Realtime page

« on: November 24, 2008, 23:36:55 »

Not a deal breaker but is there a way to alphabetize the list of agents on the realtime page?  My Support Managers are asking about it.

67

General Asterisk configuration / Re: Logged in Agents are not showing in Real Time page

« on: November 21, 2008, 16:58:28 »

Agents are on 9 hour shifts.  This issue just came up in testing and once we put it into production it may not be an issue.  When is 1.5 expected?

68

General Asterisk configuration / Logged in Agents are not showing in Real Time page

« on: November 19, 2008, 19:03:47 »

We have recently started using the queuemetric's agent login page to log agents into queues.  Agent Login is working great and the feature is very useful. 
The problem I am having is that after 12+ hours (overnight) logged in agents no longer show up on the Real Time page but are in fact still logged into Asterisk.  The agent's log in page still shows the agents as logged in but the Real Time page does not. 

realtime.max_bytes_agent is set to 250000
default.permanentCallBackAgents=true

Any ideas?

69

MySQL storage and Qloaderd/Uniloader / Qloader optimization

« on: October 01, 2008, 19:20:00 »

Qloader is working great and really brought down my cpu utilization on my Asterisk server ( as I was previously using NFS mounts) but the CPU utilization on my Queuemetrics server (They are seperate) is maxing out!  mysqld is spiking to near 100% cpu utilization and Queuemetrics is unable to preform reporting longer than 7 days.  I just did a basic install of qloader with 1 partition.  Any ideas on how to optimize performance?