Topics

16

General Asterisk configuration / Queuemetrics and Asterisk 1.8

« on: December 14, 2010, 23:31:59 »

Is Queuemetrics compatible with Asterisk 1.8?  Anything you need to modify in the configuration to make it compatible?

17

Running QueueMetrics / Call dissapears from Realtime page if longer than 1 hour...

« on: January 09, 2009, 23:53:05 »

A customer with Queuemetrics 1.4.7.1 is complaining that if a call with an agent lasts for more than 60 minutes it dissapears from the Realtime page.  I can find the call in the reports so the information is not lost.  I have not seen this personally but the supervisor claims that it has happened to them twice now.  The agent is still talking to the customer but they cannot see the call in the realtime monitor page.

Is this possible?  Is there a max time setting for the realtime page?

18

Running QueueMetrics / Information discrepancy between two reports...

« on: December 30, 2008, 21:02:53 »

I have a system running Asterisk 1.4.21.2 and Queuemetrics 1.4.7.1 on a Gentoo server.  Everything seems to be running fine but today we noticed that two reports have different information.  If I select the Last 7 Days and go to the Answered tab it says that one of my agents received 176 calls:

Montserrat Cruz     176      33.9%

But when I got to the Att. tab it says that the agent only has taken 74 calls:

Montserrat Cruz      0     -      0:00        74     0:43      53:25   

Why is there a difference in the number of calls taken?