Messages

1

Running QueueMetrics / Queuemetrics logic around pause and unpause of queuemembers

« on: March 29, 2011, 06:47:14 »

Problem related to specific to scenario below. No other problems experienced.

Scenario:
Agent logged in but not receiving calls.

Problem identification:
Agent paused and then logged off. When Agent login again the Pause will reflect in asterisk but not in queuemetrics.
Thus giving false positive.

Cause:
Queuemetrics logic not aligned with Asterisk logic.

2

General Asterisk configuration / Recording retrieval

« on: August 30, 2010, 08:07:50 »

Hi All,

I new to this forum. I have a valid license and I am experiencing the following error.

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A problem occurred in QueueMetrics.
The following error occurred in the Transaction handler:

"Errore tecnico nella classe 'it.loway.app.queuemetrics.callListen.caricaDatiPopupOK'. -- Inner Exception -- - Exception: java.lang.NullPointerException - Stack trace: - java.lang.NullPointerException - at it.loway.app.queuemetrics.callListen.caricaDatiPopupOK.doRun(caricaDatiPopupOK.java:61) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequest(Unknown Source) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequestWrapper(Unknown Source) - at it.loway.tpf.transaction.servlets.LowayTransactionController.doGet(Unknown Source) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:690) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:803) - at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) - at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) - at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) - at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174) - at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) - at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) - at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) - at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174) - at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874) - at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) - at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) - at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) - at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) - at java.lang.Thread.run(Thread.java:619) - -- End Inner Exception -- - "
System time when the error occurred: 2010-08-30.07:36:57
Please contact your system administrator with a printout of the error above to address the problem.
A list of common error causes and their resolutions can be found at http://queuemetrics.com/faq.jsp.
If you think that your problem is related to JDBC or MySQL, try the online JDBC Connection tester.
If you need help in running QueueMetrics, feel free to contact us.
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Help would be appreciated