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Running QueueMetrics / Agents currently logged in not parsed correctly
« on: January 03, 2011, 13:34:51 »
Hi,
We have recently updated from Loway QueueMetrics - 1.3.5 to the news one 1.6.3.0. The upgrade worked without a problem. I only noticed that the real time view is not showing the logged in users.
We are using g-xxxxxx as userids for our sip accounts. It seams like the part "agents currently logged in" splits the string somewhere at "-" as I only see "sip/g" logged in.
I first thought the qloaderd could cause the problem and turned on debugging - the g-123456 accounts are inserted into the DB. I also did a check on the Database, what Data was stored - everything looks ok.
If I connect to the old 1.3.5 Version - at this version the real time view is still working.
Could you please check on this issue.
Thank you and Happy New Year,
Oliver Polterauer
We have recently updated from Loway QueueMetrics - 1.3.5 to the news one 1.6.3.0. The upgrade worked without a problem. I only noticed that the real time view is not showing the logged in users.
We are using g-xxxxxx as userids for our sip accounts. It seams like the part "agents currently logged in" splits the string somewhere at "-" as I only see "sip/g" logged in.
I first thought the qloaderd could cause the problem and turned on debugging - the g-123456 accounts are inserted into the DB. I also did a check on the Database, what Data was stored - everything looks ok.
If I connect to the old 1.3.5 Version - at this version the real time view is still working.
Could you please check on this issue.
Thank you and Happy New Year,
Oliver Polterauer