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Running QueueMetrics / Agent Queue Log in
« on: June 24, 2009, 10:39:08 »
Please clear our me the agent login and log out process and how the information obtain to qmetrics.
Hi all,
One of my customer have 10 sip extensions, 100,101,102 .....and queues 300 and 400
Can we login 102 from ext 100 to queue 300.
What happen when the calls comes to the queue?
Can we get reports to the logged agent.?
Do we have to login agent to the respective SIP extension(agent 100 to sip extension 100)?
Can we get the inbound calls to the agent logged phone(100).?
Note : I'm using freePBX
Regards,
vidura
Hi all,
One of my customer have 10 sip extensions, 100,101,102 .....and queues 300 and 400
Can we login 102 from ext 100 to queue 300.
What happen when the calls comes to the queue?
Can we get reports to the logged agent.?
Do we have to login agent to the respective SIP extension(agent 100 to sip extension 100)?
Can we get the inbound calls to the agent logged phone(100).?
Note : I'm using freePBX
Regards,
vidura