Messages

1

Running QueueMetrics / Re: Is there a way for both: subqueues and URL popup

« on: October 01, 2010, 22:09:27 »

Yes, every subqueue displays a different Name under Queue in the agent page.

When I specify Default Queue URL in the Queue Details, do I need to restart Queuemetrics for it to take effect?

I also looked at the default.crmapp in configuration.properties file.

http://server/app?agent=[A]&unique=

This is where the current URL goes to (even with subqueues).  This would work and I would settle with it, but not ideal since it would work for other accounts not needing this popup or ones that need a different one. 

If I change this link, does Queuemetrics need to restart as well?

I have it in a live environment and try not to restart during business hours just to test.

Thank you!

2

Running QueueMetrics / Re: Is there a way for both: subqueues and URL popup

« on: September 30, 2010, 20:51:54 »

Are you referring to Cfg Queues > Queue Details > Default queue URL:?

It looks like it would be possible to pass CallerID as well as UniqueID, however the URLs that I place there are not coming up on the agent page.

3

Running QueueMetrics / Re: Is there a way for both: subqueues and URL popup

« on: September 30, 2010, 19:58:15 »

You're giving me lots of hope!

Do you have any examples that you can provide?

Thank you so much.

4

Running QueueMetrics / Re: Is there a way for both: subqueues and URL popup

« on: September 29, 2010, 18:43:22 »

Perhaps I'm doing something wrong. 

The subqueues use the URL.  If my queue is 100, and subqueue 3000, then the URL shows the default http://XXX.XXX.X.XXX:8080/queuemetrics/qm/3000.  And Queuemetrics agent screen shows Queue as the name of the Queue.

If I put a URL in the Asterisk queue application, the URL works as desired in the agent screen, however, the Queue shows 100.http://link.url

Thank you for your feedback.  What can I do differently?

5

Running QueueMetrics / Re: Is there a way for both: subqueues and URL popup

« on: September 29, 2010, 02:15:50 »

The default.crmapp URL is the one listed in the call details on the answered/unanswered portion of QM right?

I need a way for agents to be able to click on a link at the beginning of the call.

What do you mean by at the queue level?  Using Asterisk's Queue application?

6

Running QueueMetrics / Is there a way for both: subqueues and URL popup

« on: September 27, 2010, 22:51:35 »

I have a need to use subqueues for many of my different clients.  We are now seeing that some clients, with 10 subqueues/DIDs, are requesting the URL link.

I need to use it in the same fashion listed in the QueueMetrics manual section 20.2:

exten => s,7, Queue(myqueue|nt|http://mysite/app?uid=${UNIQUEID}&clid=${CALLERID}||60)

Pulling both CALLERID(num) and Asterisk UNIQUEID.

However, subqueues utilize the URL field to function.

Is there a way that I am able to keep subqueues and use the URL?

Thank you!

Valon24