Messages

1

MySQL storage and Qloaderd/Uniloader / Re: QM/Mysql hardware limit.

« on: November 30, 2010, 16:08:13 »

Hello,

We have tried to contact your company for support multiple times. But any time we called there nobody answer on the phone.
I have left VM messages with my phone but nobody called back. We have to renew our license in 4 months but this situation with technical support is big concern for our company. Is any other way to contact your TS except this forum?
We need technical assistance ASAP. 
Please, provide a time window when I can call your IVR and somebody from your TS will be able to answer the phone!

Sergiy

2

MySQL storage and Qloaderd/Uniloader / Re: QM/Mysql hardware limit.

« on: November 10, 2010, 14:42:21 »

Hello,

I have tried to contact your TS, please provide me all instructions on my email.

Thank you,

Sergiy

3

MySQL storage and Qloaderd/Uniloader / QM/Mysql hardware limit.

« on: November 09, 2010, 23:33:36 »

Hello,
We run QM and Mysql server on one box (DL360G6 12G 8 cores 2.66Ghz). queue_log table partitioned by month.
When we hit ~100 concurrent calls on system and ~ 80 agents login into QM Mysql roofing CPU completely.
Real-time monitoring enabled only for managers ~ 10. reports are occasional.
We are planning to grow our callcenter to ~280 agent.
Do you have any recommendations about hardware and setup for such call center?
We use Asterisk on one box as it can handle all calls. 
Thank you

Sergiy

4

QueueMetrics installation / Re: Upgrade to 1.5.1 from 1.4.3

« on: March 11, 2009, 14:29:20 »

>> About live call audio monitoring, try and run it and see what you get on the CLI.
Icon does not show at all. So on screen I can see a call but there is no icon for monitoring. Group has MON_AUDIO key as well as CALLMONITOR.

>> Are you using Agent channels on the 1.6 or Local/XXX channels? do you have rewrite enabled?
We are using a custom login script, it works on 1.4 and user can join to queue on 1.6 as well.
It is based on AddQueueMember command as we are using dynamic agents. Output to the queue log like:

exec QueueLog(NONE|NONE|SIP/$agent_id|AGENTLOGIN|-)

I can see in the database that records about agent login/logoff.

Thank you.

5

QueueMetrics installation / Upgrade to 1.5.1 from 1.4.3

« on: March 10, 2009, 19:06:50 »

Hi,

We are doing upgrade from QM 1.4.3 to 1.5.1. DB was upgraded ok but after upgrade we lost live call audio  monitoring as well as agent realtime page shows: Agent status cannot be determined.

Realrime statistic page works fine. You can see queues as well as active call and agents. Agent able to login/logoff and pause in Asterisk.

IS any manual modifications we should do to get QM working?

We are testing QM 1.5.1 and  Asterisk 1.6

Thank you