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Running QueueMetrics / Re: SLA
« on: April 18, 2013, 05:28:16 »
I've found answers here http://forum.queuemetrics.com/index.php?topic=192.msg787#msg787
...i was in the same situation
...i was in the same situation
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Running QueueMetrics / SLA
« on: April 16, 2013, 19:28:20 »
Hi,
where i can find out what formula is calculated the SLA(for each of three)?
where i can find detailed explanation how should i understand SLA table?
thank you
where i can find out what formula is calculated the SLA(for each of three)?
where i can find detailed explanation how should i understand SLA table?
thank you
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