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General Asterisk configuration / Agent and Queue config questions on TBOX
« on: September 16, 2008, 21:21:08 »
QueueMetrics - 1.4.6
Trixbox - 2.6.1
Asterisk - 1.4.20-1
Trixbox, Queuemetrics, and MySQL DB are all on same server.
Its a brand new install. Just having a bunch of config issues and questions
******QUESTION 1*******
I was just reading over the manuals and conf files again, trying to figure out why my "agents are undefined", and why I can't get agents to login via the Queuemetrics Agent Page.
When I think I just found a big piece of the puzzle....."there must be no password on the agent"
I assume that this references the "agents.conf" file?
Could someone help explain why this is? Why no passwords? How are agents to login to their Queuemetrics page with no password?
******QUESTION 2*******
On the TBOX, do I need to have the agents actually listed in the various Queues as....
A101
A102
A103
Or can the queues be left blank on TBOX, and have the agents assigned to specific queues via Queuemetrics?
Trixbox - 2.6.1
Asterisk - 1.4.20-1
Trixbox, Queuemetrics, and MySQL DB are all on same server.
Its a brand new install. Just having a bunch of config issues and questions
******QUESTION 1*******
I was just reading over the manuals and conf files again, trying to figure out why my "agents are undefined", and why I can't get agents to login via the Queuemetrics Agent Page.
When I think I just found a big piece of the puzzle....."there must be no password on the agent"
I assume that this references the "agents.conf" file?
Could someone help explain why this is? Why no passwords? How are agents to login to their Queuemetrics page with no password?
******QUESTION 2*******
On the TBOX, do I need to have the agents actually listed in the various Queues as....
A101
A102
A103
Or can the queues be left blank on TBOX, and have the agents assigned to specific queues via Queuemetrics?