Messages

1

General Asterisk configuration / Re: Holding Que (dropping calls - hanging up)

« on: March 03, 2014, 16:06:00 »

Hello and thank you for taking the time to get back to me.   Yes, I came to the same conclusion  it was my asterisks configuration    it had a short time out (only 5 minutes)   this has been extended.

Thank You again your help is greatly appreciated.

2

General Asterisk configuration / Holding Que (dropping calls - hanging up)

« on: March 02, 2014, 16:26:16 »

Hello and thank you for taking the time to read this post.  Ok, really I am a novice (but a fast learner)  to queuemetrics and did not install it myself.  However the individual I had install it is unavailable...

I am hoping someone can point me in the right direction.   Right now when all lines are busy and the customer is placed in a holding que   after a very very short period of time it hangs up.    Sometimes it even asks for a pin number.

If anyone could tell me what folder to go in,  what file to grab and what piece of coding to tweak.  I can SSH to it and make the adjustment myself.

Any help would be greatly appreciated.

3

General Asterisk configuration / Novice installing Queuemetrics (Asterisks)?

« on: October 20, 2012, 13:21:55 »

First, thank you for taking the time to read this.  As stated I am a novice however I can reverse engineer pretty well when atleast pointed in the right direction and realize your suggestions can not hold you accountable for any errors on my part 

I had a programmer install Queuemetrics on my Asterisks system.   However, since that time I have had another programmer install one of those   voice prompts when you first call Press 1 for a live   rep     Press 2 to pay through our automated system.

When you press 1 the call is routed to our office number...

I am sure this is the reason why our system has -- stopped--  recording incoming conversations.  It now only records for a few seconds then when the call is transferred to the actual office the recording ends.    This happens when we transfer calls in the office...   so again I am pretty sure it is working under the same premise...

Basically, I would like it to not record the convo until -- after-- the customer presses 1  which routes them to a live rep.

Can anyone point me to where the file would be that I would "tweak"?

Thanks for any suggestions you can provide.

4

Running QueueMetrics / How Do I listen in or record a conversation

« on: May 01, 2011, 14:26:43 »

Hello everyone first let me please state I am a complete  NEWBIE!    I recently had an IVR installed and Queuemetrics (demo) installed for monitoring purposes.   WOW!  what I currently am able to do with this is priceless.

There is only one thing I would like to be able to record a convo when one of my sales reps is on the phone....  and listen to it    or listen in ....   is this possible and if so how?