Topics

1

QueueMetrics installation / Help with Upgrade

« on: September 08, 2014, 07:47:49 »

Hi Guys, I have a 12.5.1 version that i upgraded to 14.06.2-822 today.
I used the instructions using YUM update command found in :http://astrecipes.net/index.php?from=226&q=astrecipes/updating+queuemetrics+using+yum

The install process went well. There is now a folder queuemetric-14.06.02-822
I have transferred web.xml and config.properties to the /WEB-INF folders
I have restarted /etc/init.d/queuemetrics restart

The issue here is that when i logged into http://localhost:8080/queuemetrics
I still see the 12.5.1 version and NOT the new 14.06.2-822 version.

What did i miss out on doing?

2

QueueMetrics installation / Unable to upgrade Queuemetrics using YUM

« on: June 03, 2012, 05:46:11 »

Hi All,

I tried to upgrade my queuemetric v 1.5.4 to the latest v 12.05 using the yum method. but this is what i get:


[root@asterisk1 webapps]# yum update queuemetrics
Setting up Update Process
Setting up repositories
not using ftp, http, or file for repos, skipping - 4 is not a valid release or hasnt been released yet
Cannot find a valid baseurl for repo: update
Error: Cannot find a valid baseurl for repo: update


Any one encountered this before?

3

Running QueueMetrics / Rotated Logs Per SIGXFSZ (exceeded files limit)

« on: July 25, 2011, 15:14:52 »

I got this error message on my asterisk :
" Asterisk queue logger restarted".
"Rotated Logs Per SIGXFSZ (exceeded files limit)"

Then from that time on, I couldnt get any stats on the queuemetrics.
Has anyone come across this yet? Any ideas on how to resolve this?

4

MySQL storage and Qloaderd/Uniloader / mysql data is inserted but can not be seen in queuemetrics

« on: April 19, 2011, 16:34:16 »

Hi Guys,

I was able to migrate our queuemetrics installation from flatfile to using mysql over on a separate server. I followed the instructions on : http://queuemetrics.com/download/QM_mysql_cluster_100.pdf .

So our partition is P001.

I can see qloader.log and queue_log in the /var/log/asterisk are working.
I can see in mysql that new data are being inserted, including the heartbeat records.

However, in http://localhost:8080/queuemetrics, when i set the [File] parameter to : sql:P001
I dont see any records for the current day up to the 7 days old. I can see data from 7days old and older.

Also, since i migrated, i noticed that the "Start Real Time Monitoring" does not show any data at all.

Anyone ever experienced this before? I appreciate any tips or directions to take.

5

Running QueueMetrics / Real-life example of Tracking IVR Activity

« on: March 18, 2011, 09:28:15 »

I wanted to share my experience and thank Lenz for helping me out with the tracking of the DNIS . Some of the things I did:

1. Like the earlier posts, i made the error of coding the changes in the ext-queues in the extensions_additional.conf which is always written over when a new restart is done. So i created the changes to the dialplan in the extensions_custom.conf instead.

2. Next in the extensions_custom.conf , i created a new dial plan:
[ext-queues-7201]
exten => s,1,Answer
exten => s,n,QueueLog(7201,${UNIQUEID},NONE,INFO,DID|$CALLERID(DNID)})
exten => s,n,Goto(ext-queues,7201,1)

Where i just got dead air whenever the call hit this.

3. So Lenz got in and helped with the use of the [echo] command:

 
 [ext-queues-7201]
  exten => s,1,Answer
  ; exten => s,n,QueueLog(7201,,NONE,INFO,DID)
   exten => s,n,System(echo "${EPOCH}|${UNIQUEID}|7201,NONE,INFO,DID|${FROM_DID}" >>  /var/log/asterisk/queue_log )
  ; transfer to queue
   exten => s,n,Goto(ext-queues,7201,1)
 ; end of [ext-queues-7201]
 

 And here are the results:
 
 1299673810|1299673810.12096|7201|NONE|INFO|DID|2127865XXX
 1299673818|1299673818.12097|7201|NONE|INFO|DID|2127865XXX

 
 Thanks to Lenz for your patience in working this issue through with me!!
 Wonderful Support!!!