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Running QueueMetrics / Duplicate calls in the reports with a Caller-ID set to * when integrate vicidial
« on: March 09, 2012, 08:01:33 »
Hello Sir,
I can see Duplicate Entries in report with a caller id set to '*' when it integrate with vicidial. This is happening when the call disconnected by agent.But , when the call disconnected by calller , report is coming properly. I go through the previous post that u have been posted for this issues, but i couldn't see multiple qloader running on my machine. queuePartialUpdater tool used to clear the issues but still problem remains. I am using free version of QueueMetrics 12.01 for testing purpose and vicidial version -2.4-309a.
One important things we noted that duplicate entries are disappearing from reports after 20 mintues. why , it takes so much time to remove from report ?. We need only one entries for each call, How we can solve this issues?.
I can see Duplicate Entries in report with a caller id set to '*' when it integrate with vicidial. This is happening when the call disconnected by agent.But , when the call disconnected by calller , report is coming properly. I go through the previous post that u have been posted for this issues, but i couldn't see multiple qloader running on my machine. queuePartialUpdater tool used to clear the issues but still problem remains. I am using free version of QueueMetrics 12.01 for testing purpose and vicidial version -2.4-309a.
One important things we noted that duplicate entries are disappearing from reports after 20 mintues. why , it takes so much time to remove from report ?. We need only one entries for each call, How we can solve this issues?.