Messages

1

QueueMetrics installation / Re: Error after upgrade to 12.10.1

« on: November 26, 2012, 23:46:09 »

correct. and the docs say nothing about java 6 and I cannot install java 6 on this system as it is live in a call center. when I had the System down for scheduled maintenance to perform this upgrade I did upgrade to java6 and received a different error.

2

QueueMetrics installation / Re: Error after upgrade to 12.10.1

« on: November 21, 2012, 12:14:40 »

Here is the error currently being received.

A problem occurred in QueueMetrics.

The following error occurred in the Transaction handler:
"-- Inner Exception -- - Exception: java.lang.NoSuchMethodError - Error: - java.lang.String.isEmpty()Z - Stack trace: - java.lang.NoSuchMethodError: java.lang.String.isEmpty()Z - at it.loway.app.queuemetrics.FA.isValidForSSARReporting(FA.java:1863) - at it.loway.app.queuemetrics.FA.getFullQueueList(FA.java:1850) - at it.loway.app.queuemetrics.autenticazione.caricaDatiIniziali.doRun(caricaDatiIniziali.java:69) - at it.loway.tpf.transaction.servlets.LowayTransactionController.runVerb(LowayTransactionController.java:279) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequest(LowayTransactionController.java:571) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequestWrapper(LowayTransactionController.java:390) - at it.loway.tpf.transaction.servlets.LowayTransactionController.doGet(LowayTransactionController.java:234) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:689) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) - at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) - at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) - at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) - at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172) - at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) - at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) - at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) - at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151) - at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874) - at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) - at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) - at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) - at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) - at java.lang.Thread.run(Thread.java:595) - -- End Inner Exception -- - "
System time when the error occurred: 2012-11-21.06:12:39

3

QueueMetrics installation / Re: Error after upgrade to 12.10.1

« on: November 21, 2012, 09:31:03 »

I wasn't aware that there was one. can you provide a link please. Current error forthcoming.

4

QueueMetrics installation / Re: Error after upgrade to 12.10.1

« on: November 20, 2012, 11:01:52 »

I did that. it also failed. slightly different error. seems like we are grasping at straws here, which seems kind of silly for a product with a >$5,000 licensing fee associated with it. This is a production system and I don't have the ability to just randomly "try things" like java upgrades. I'm wondering if some type of corruption happened to the database during the upgrade process or something?

5

QueueMetrics installation / Re: Error after upgrade to 12.10.1

« on: November 20, 2012, 02:04:29 »

in my 2nd post I listed my versions:
java version "1.5.0_16"
tomcat 5.5
mysql-connector-java-5.1.22

furthermore, I believe that ever version of QM that I have ever run required 1.5... so wouldn't the previous version have failed miserably with 1.4 as well? it has been running for a few years.

thanks

6

QueueMetrics installation / Re: Error after upgrade to 12.10.1

« on: November 15, 2012, 22:45:28 »

I was able to successfully roll back my production setup with the old codebase and a database backup that i had taken before the upgrade.

I have set the new version up within a separate container and this is the error which I am seeing now. (same as original error, but nothing about slf4* (the slf4* trace came from me trying to run the old version with the 12.10.1 updated database.)




"-- Inner Exception -- - Exception: java.lang.NoSuchMethodError - Error: - java.lang.String.isEmpty()Z - Stack trace: - java.lang.NoSuchMethodError: java.lang.String.isEmpty()Z - at it.loway.app.queuemetrics.FA.isValidForSSARReporting(FA.java:1863) - at it.loway.app.queuemetrics.FA.getFullQueueList(FA.java:1850) - at it.loway.app.queuemetrics.autenticazione.caricaDatiIniziali.doRun(caricaDatiIniziali.java:69) - at it.loway.tpf.transaction.servlets.LowayTransactionController.runVerb(LowayTransactionController.java:279) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequest(LowayTransactionController.java:571) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequestWrapper(LowayTransactionController.java:390) - at it.loway.tpf.transaction.servlets.LowayTransactionController.doGet(LowayTransactionController.java:234) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:689) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) - at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) - at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) - at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) - at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172) - at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) - at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) - at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) - at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151) - at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874) - at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) - at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) - at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) - at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) - at java.lang.Thread.run(Thread.java:595) - -- End Inner Exception -- - "
System time when the error occurred: 2012-11-15.16:41:49

7

QueueMetrics installation / Re: Error after upgrade to 12.10.1

« on: November 15, 2012, 22:09:40 »

JID3.jar
loway-tpf-202p.jar
mysql-connector-java-5.1.18-bin.jar
QueueMetrics-12.10.1.jar
redstone-xmlrpc-1.1.1.jar
slf4j-api-1.6.3.jar
slf4j-jdk14-1.6.3.jar
xerces.jar

8

QueueMetrics installation / Re: Error after upgrade to 12.10.1

« on: November 14, 2012, 08:24:05 »

roll back to previous version throwing this error I AM COMPLETELY down right now.

A problem occurred in QueueMetrics.

The following error occurred in the Transaction handler:
"[JSP] java.lang.NoClassDefFoundError - -- Inner Exception -- Exception: java.lang.NoClassDefFoundError Error: org/slf4j/Logger Stack trace: java.lang.NoClassDefFoundError: org/slf4j/Logger at java.lang.Class.getDeclaredConstructors0(Native Method) at java.lang.Class.privateGetDeclaredConstructors(Class.java:2357) at java.lang.Class.getConstructor0(Class.java:2671) at java.lang.Class.newInstance0(Class.java:321) at java.lang.Class.newInstance(Class.java:303) at org.apache.jasper.servlet.JspServletWrapper.getServlet(JspServletWrapper.java:138) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:314) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:329) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874) at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) at java.lang.Thread.run(Thread.java:595) -- End Inner Exception -- "
System time when the error occurred: 2012-11-14.02:23:04

Please contact your system administrator with a printout of the error above to address the problem.

9

QueueMetrics installation / Re: Error after upgrade to 12.10.1

« on: November 14, 2012, 07:07:42 »

java version "1.5.0_16"
tomcat 5.5
mysql-connector-java-5.1.22

10

QueueMetrics installation / Error after upgrade to 12.10.1

« on: November 14, 2012, 07:05:09 »

A problem occurred in QueueMetrics.

The following error occurred in the Transaction handler:
"-- Inner Exception -- - Exception: java.lang.NoSuchMethodError - Error: - java.lang.String.isEmpty()Z - Stack trace: - java.lang.NoSuchMethodError: java.lang.String.isEmpty()Z - at it.loway.app.queuemetrics.FA.isValidForSSARReporting(FA.java:1863) - at it.loway.app.queuemetrics.FA.getFullQueueList(FA.java:1850) - at it.loway.app.queuemetrics.autenticazione.caricaDatiIniziali.doRun(caricaDatiIniziali.java:69) - at it.loway.tpf.transaction.servlets.LowayTransactionController.runVerb(LowayTransactionController.java:279) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequest(LowayTransactionController.java:571) - at it.loway.tpf.transaction.servlets.LowayTransactionController.serveRequestWrapper(LowayTransactionController.java:390) - at it.loway.tpf.transaction.servlets.LowayTransactionController.doGet(LowayTransactionController.java:234) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:689) - at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) - at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269) - at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188) - at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) - at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172) - at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) - at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117) - at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108) - at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151) - at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874) - at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665) - at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528) - at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81) - at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) - at java.lang.Thread.run(Thread.java:595) - -- End Inner Exception -- - "
System time when the error occurred: 2012-11-14.00:58:30

any ideas ?

11

Running QueueMetrics / Re: Cannot play audio recordings in browser(s)

« on: August 05, 2012, 13:44:06 »

will QM pick up a .mp3 file that lives in the recordings directory ? I already do some tricky stuff for storage of files and converting to mp3 offline would be no problem... so long as QM would pick it up so that it could be listened to.

12

Running QueueMetrics / Re: Discrepancies in Queuemetrics reports vs. payroll vs. database

« on: August 22, 2011, 09:03:03 »

thanks for the reply, i'll take a look into that i was seeing it in asterisk logs just didnt know that correlated with that icon which just kinda appeared after my last upgrade of QM... soo thanks again!

13

Running QueueMetrics / Re: Discrepancies in Queuemetrics reports vs. payroll vs. database

« on: August 19, 2011, 01:07:19 »

thanks much i wasnt finding it because of the capitalization ... durrr

anyways that fixed it!! Thanks!

Also we kinda touched on this other issue about agents not being rang

can you tel me what is up with these telephones next to the agents names in the real time view ?

This seems to be what shows when the agent is not being rung (but probably should be??)

14

Running QueueMetrics / Re: Discrepancies in Queuemetrics reports vs. payroll vs. database

« on: August 10, 2011, 20:36:16 »

how do i find out more about raw agent sessions ? I haven't been able to find out much other than when it was added to queue metrics... where is this configured ?

Thanks,
Jon

15

Running QueueMetrics / Re: Discrepancies in Queuemetrics reports vs. payroll vs. database

« on: August 09, 2011, 14:23:58 »

It seems that the sessions are not reported in the agent detail report when the agent doesnt receive a call during their session... the database records match with the payroll records exactly, but the agent detail report is missing the two sessions which the agent received no calls.

This is by design, as it would be an anomaly for an agent to log in without ever being offered calls. You can turn this off using a configuration option called "raw agent sessions".

weird, because we have this happening quite often. Agents will be logged in upwards of 40 minutes without being distributed one call...while agents who have been on the queue longer are being distributed calls.