Messages

16

Running QueueMetrics / Call Outcomes and Stins

« on: June 08, 2010, 19:39:58 »

Hi every body, i activated some call outcomes for every inbound calls, and i have joinMultiStintCalls in true, in reports i can't see the outcome's codes and every qualified call has 2 or 3 stints, so every time attribute is duplicated, for example, a call with 2 minutes of duration, has 4 minutes.

Now if i set stints to false, every call appears 2 or 3 times, so the total number of calls processed is more higher. What can i do about this?

17

Realtime Live / Re: Calls in Realtime Live

« on: May 06, 2010, 22:25:56 »

After changes in the QM's start script (Duser.timezone), there is no visible changes in Realtime Live page, only the waiting calls is showing, but if i run:

CLI> queue show my-queue

i can't see the calls that has been answered, only waiting calls too; can the Realtime Live page show other information different that it is showing now?

18

Realtime Live / Re: Calls in Realtime Live

« on: May 03, 2010, 22:26:41 »

Tomcat with QueueMetrics and Asterisk is in a server, and MySQL is in another server, both servers have a cron job that updates clocks every minute with the same ntp server. So i think i don't have problems with Tomcat and MySQL, but i don't know how to check the asterisk time, is that the time server?.

19

Realtime Live / Re: Calls in Realtime Live

« on: April 30, 2010, 21:27:34 »

I use dinamic agents. An agent can use any extension, in the agent console, they can register the extension with the Log on button (Dialplan in queuemetrics context has been modified) and after they use Add Member for login in queues.

The agents appear in the Realtime Live page with the correct status.

20

Realtime Live / Calls in Realtime Live

« on: April 29, 2010, 19:38:46 »

On realtime live page, i can see incoming calls that are waiting, when the call is answered, it desappears.

21

Running QueueMetrics / Re: Problems with Asterisk 1.6 in the Realtime Call Center monitoring

« on: April 29, 2010, 19:13:27 »

Thanks  .

I would like to say that when we can't see the calls on the Realtime page, is a good idea login with an agent and pause him/her, the Realtime page show the exact moment for the pauses, and we can see the time difference.

22

Lost licences / Licence for a Cluster

« on: April 29, 2010, 19:08:27 »

Hi, I would like to test a licence for a cluster. How can i get a trial?

23

QueueMetrics installation / Re: Agent's Reports

« on: April 22, 2010, 00:12:55 »

Hi, thanks a lot for your help,  i had repeated the parameter, and the second was in false. There is no bug. 

24

QueueMetrics installation / Re: Agent's Reports

« on: April 10, 2010, 20:37:51 »

Hi, i added default.useRawAgentSessions=true in configuration.properties file and it doesn't works.

25

QueueMetrics installation / Agent's Reports

« on: April 07, 2010, 17:48:03 »

Hi everybody, i have a problem with the agent's reports: in the CC, there are agents that not receive calls, but they connect to a queue and stay in pause, when i'm going to see pauses reports, these agents not appear in the report. When an agent receives a call, all the information about these agent is shown, but can't be guaranteed that an agent answer a call because he/she can be in another process.

26

Running QueueMetrics / Re: Problems with Asterisk 1.6 in the Realtime Call Center monitoring

« on: March 27, 2010, 03:48:41 »

Hi everybody, i have the same problem, i can't see the "Calls being processed:" in the Realtime page; but in the Live page, i can see the calls, but when it is answered, i can't see the calls anymore and agents never appear busy.

I have Asterisk 1.6.2.5 on Debian 64 bits and QueueMetrics 1.6.0.1. Agents are Fully Dinamic.

Any sugestion will be appreciated