Messages

61

QueueMetrics installation / Re: QM 1.6 and realtime queue_log

« on: October 25, 2010, 21:14:34 »

Does asterisk need to be restarted after making this change? I did as above and the queue_log file stopped receiving new entries, but nothing showed up in MySQL. Maybe a permissions issue?

Tom

62

QueueMetrics installation / Re: Starting QM on Elastix 2.0.2 64-BIT

« on: October 25, 2010, 20:39:47 »

Please keep in mind that I was not the OP. Hopefully s/he can confirm that their installation is now working after removing the queuemetrics_java i386 packaged in installing the x86_64 package?

Walroux?

Tom

63

QueueMetrics installation / Re: Starting QM on Elastix 2.0.2 64-BIT

« on: October 20, 2010, 17:20:52 »

I can confirm it's working.

64

QueueMetrics installation / Re: QM on Elastix 2.0 Install Error: Bad ELF Interpreter

« on: October 20, 2010, 17:14:26 »

Nevermind again. I have to get my "post" button under control. I opened /etc/init.d/queuemetrics and it shows this:

Code: [Select]

#!/bin/sh
# chkconfig: 345 20 80
# description: Starts/stops QueueMetrics' internal Tomcat

CATALINA_HOME=/usr/local/queuemetrics/tomcat; export CATALINA_HOME
JAVA_HOME=/usr/local/queuemetrics/java; export JAVA_HOME
JAVA_OPTS="-Xms128M -Xmx128M"
export JAVA_OPTS
TOMCAT_OWNER=root; export TOMCAT_OWNER
Which seems to me that it is properly using the QM-java package instead of Sun.

Tom

65

QueueMetrics installation / Re: QM on Elastix 2.0 Install Error: Bad ELF Interpreter

« on: October 20, 2010, 17:11:49 »

Thanks for the update and the new package. However, becasue the i386 package was already installed, I needed to do the following:

Code: [Select]

yum remove queuemetrics-java
yum install queuemetrics
Otherwise, it just tried to update to the latest version of the i386 package.

How can I verify that QM is using the QM-java package and not the Sun software I installed?

Tom

66

QueueMetrics installation / Re: QM on Elastix 2.0 Install Error: Bad ELF Interpreter

« on: October 11, 2010, 19:37:25 »

Any updates on this? I don't know where to find the QM bug tracker, or if it's even publicly available.

Tom

67

QueueMetrics installation / Re: QM 1.6 and realtime queue_log

« on: October 11, 2010, 19:25:14 »

OK, before I mess something up, I need some hand holding on the MySQL portion of this setup, if anyone is willing to provide it. Specifically, the portion between the command prompt and entering the command in MYSQL. Here's my guess:

1.) Log into server
2.) "mysql -p"
3.) Enter MySQL password
4.) "use asterisk;"
5.) Enter the command from the voip-info/bug-tracker to create the new "queue_log" table.
6.) Add the line specified to the extconfig.conf file.
7.) Reload asterisk.

Is that right?

Tom

68

QueueMetrics installation / QM 1.6 and realtime queue_log

« on: September 30, 2010, 21:23:10 »

Woo-Hoo!!!

Now to figure out how to enable and tell QM to use the realtime Queue_log in Asterisk 1.6....

Anyone got a pointer?

Tom

69

QueueMetrics installation / Re: QM on Elastix 2.0 Install Error: Bad ELF Interpreter

« on: September 28, 2010, 18:12:54 »

OK, boneheaded move. The variable is defined in the /etc/init.d/queuemetrics script upon startup. I changed the line that defines the JAVA_HOME variable to point at /usr/java/jdk1.6.0_21/ and that worked like a charm.

I would still like to be able to use a QM provided RPM, as that would make updates to the JVM easier.

Tom

70

QueueMetrics installation / Re: QM on Elastix 2.0 Install Error: Bad ELF Interpreter

« on: September 28, 2010, 18:02:44 »

Fiddling a little more, I tried making a symbolic link /lib/ld-linux.so.2 that pointed to  /lib64/ld-linux-x86-64.so.2 and that, unsurprisingly, did not work.

I then installed the Sun Java JDK, but I am still getting issues with starting QM because the variables JAVA_HOME, JRE_HOME, and CATALINA_HOME are not populated. I'm sure that I could define those, export them, and make it work, but I'd prefer to have a stock install  if that's possible, so I'm going to wait. Please let me know if that's a likely possibility.

Tom

71

QueueMetrics installation / Re: QM on Elastix 2.0 Install Error: Bad ELF Interpreter

« on: September 28, 2010, 16:28:18 »

We're running 64-bit.

Tom

72

QueueMetrics installation / QM on Elastix 2.0 Install Error: Bad ELF Interpreter

« on: September 27, 2010, 20:01:49 »

I am trying to install via yum on my Elastix 2.0 server, but I am running into an error during the installation process:

Code: [Select]

Do you agree to the above license terms? [yes or no]
Unpacking...
Checksumming...
Extracting...
/usr/local/queuemetrics/jdk-1.6.0_20-linux-i586.bin: ./install.sfx.22549: /lib/ld-linux.so.2: bad ELF interpreter: No such file or directory
Failed to extract the files.  Please refer to the Troubleshooting section of
the Installation Instructions on the download page for more information.
I have been using QM for years now on an old Trixbox server, but I have finally gotten around to upgrading, but I am stuck at the install process due to this error.

One interesting note is that even though the "Do you agree to the above license terms? [yes or no]" question is in the output above, the process does not stop there and allow me to input an answer, it just proceeds right through without pausing.

Any thoughts?

Tom

73

Running QueueMetrics / Agents signed in with no calls do not show availability?

« on: August 26, 2010, 22:39:46 »

I have an odd thing going on here and I can't tell if it's due to our installation or to QM.

In the reporting for a given day, if an agent signs in for 5 minutes, but receives no calls, their availability information is not shown in the reports. That information is only shown if they actually receive a call. An agent that is signed in for three hours, but receives no calls, will not appear in the report.

What is going on here?

Tom

74

Running QueueMetrics / Allow user to see statistics for just themselves?

« on: September 17, 2008, 21:06:51 »

Currently, if we give a user the AGENT key, they can only see a list of incoming calls that they have received. The cannot see what their stats on availability, time logged in, paused, etc. If I give them the USER key, they can do this, but they can also see everyone else's statistics, and I'd like to avoid that.

How would I go about doing this?

Tom

75

Running QueueMetrics / Re: trixbox and QueueMetrics

« on: September 17, 2008, 21:04:39 »

They could be right, but we have been doing it here for years with no ill effects.

The answer likely depends on the size of your installation and your hardware. We have one incoming PRI, and our system handles Trixbox 2.2.4, Hylafax + IAXModem, Queuemetrics, and all of our call recording (all inbound queue calls) without ny problems. This is on a Pentium 4.

Your mileage may vary. If you could get details as to what 'known flaws' they are mentioning, maybe others could confirm that.

Tom