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1

General Asterisk configuration / [Queuemetrics] Dialplan context problem

« on: January 25, 2011, 23:29:02 »

Hey everyone,

Im currently stuck trying to enable call outcomes on my asterisk/queuemetrics setup.

I have Asterisk/FreePBX running on serverA, and queuemetrics/mysql running on serverB. Everything is working great, except now we would like to start using call outcomes. I have included extensions_queuemetrics.conf to my extensions_custom.conf and have verified it has loaded, however when I try dialing "12" for example, the call cannot be completed. However if I paste the following

Code: [Select]

; extension 12: set call status code
exten => 12,1,Answer
exten => 12,2,NoOp( "QM: Setting call status '${CALLSTATUS}' on call '${CALLID}' for agent '${AGENTCODE}' made by '${QM_LOGIN}'" )
exten => 12,3,System( echo "${EPOCH}|${CALLID}|NONE|Agent/${AGENTCODE}|CALLSTATUS|${CALLSTATUS}" >> /var/log/asterisk/queue_log )
exten => 12,4,Hangup

into extensions_custom.conf without the [queuemetrics] context, the call completes and shows this in the asterisk cli:

Code: [Select]

    -- Executing [12@from-internal:1] Answer("SIP/536-0000370e", "") in new stack
    -- Executing [12@from-internal:2] NoOp("SIP/536-0000370e", " "QM: Setting call status '' on call '' for agent '' made by ''" ") in new stack
    -- Executing [12@from-internal:3] System("SIP/536-0000370e", " echo "1295994407||NONE|Agent/|CALLSTATUS|" >> /var/log/asterisk/queue_log ") in new stack
    -- Executing [12@from-internal:4] Hangup("SIP/536-0000370e", "") in new stack
  == Spawn extension (from-internal, 12, 4) exited non-zero on 'SIP/536-0000370e'
    -- Executing [h@from-internal:1] Macro("SIP/536-0000370e", "hangupcall") in new stack
    -- Executing [s@macro-hangupcall:1] GotoIf("SIP/536-0000370e", "1?skiprg") in new stack
    -- Goto (macro-hangupcall,s,4)
    -- Executing [s@macro-hangupcall:4] GotoIf("SIP/536-0000370e", "1?skipblkvm") in new stack
    -- Goto (macro-hangupcall,s,7)
    -- Executing [s@macro-hangupcall:7] GotoIf("SIP/536-0000370e", "1?theend") in new stack
    -- Goto (macro-hangupcall,s,9)
    -- Executing [s@macro-hangupcall:9] Hangup("SIP/536-0000370e", "") in new stack
  == Spawn extension (macro-hangupcall, s, 9) exited non-zero on 'SIP/536-0000370e' in macro 'hangupcall'
  == Spawn extension (from-internal, h, 1) exited non-zero on 'SIP/536-0000370e'

And this is entered into the queue_log

Code: [Select]

1295994407||NONE|Agent/|CALLSTATUS|

Any help would be great!

Thanks!

2

General Asterisk configuration / Duplicate agent logins on realtime page

« on: August 03, 2010, 18:37:29 »

I've noticed an interesting problem (probably somewhere within my config)

When an agent initially logs in to a queue, they show up as "agent/300"

queue_log
1280851609|1280851599.264|200|Local/300@from-queue/n|ADDMEMBER|

Which shows up as the following in QM:
agent/300            08/03 - 09:06:49      200

However, after taking a call, they show up as
John Doe            08/03 - 09:17:55      200

1280852266|1280852239.275|200|John Doe|RINGNOANSWER|12000

This isn't a huge problem, however the realtime report shows double the amount of agents logged in/available/etc

3

General Asterisk configuration / IVR Tracking

« on: August 02, 2010, 02:42:12 »

Im currently have my IVR prompt the user to hit 1 for sales, 2 for service, 3 for other. The call then proceeds to route into a single queue.

What Im trying to do is track each incoming call by the button press

I've read through the Tracking DNIS and IVR information part of the user manual, but am having no luck.

I'm using asterisk 14 with freepbx, so Im currently modifying the extensions_additional.conf file to test and reloading the dialplan

[ext-queues]
include => ext-queues-custom
exten => 200,1,Macro(user-callerid,)
exten => 200,n,Answer
exten => 200,n,Set(__BLKVM_OVERRIDE=BLKVM/${EXTEN}/${CHANNEL})
exten => 200,n,Set(__BLKVM_BASE=${EXTEN})
exten => 200,n,Set(DB(${BLKVM_OVERRIDE})=TRUE)
exten => 200,n,ExecIf($["${REGEX("(M[(]auto-blkvm[)])" ${DIAL_OPTIONS})}" != "1"]?Set(_DIAL_OPTIONS=${DIAL_OPTIONS}M(auto-blkvm)))
exten => 200,n,Set(__NODEST=${EXTEN})
exten => 200,n,Set(MONITOR_FILENAME=/var/spool/asterisk/monitor/q${EXTEN}-${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)}-${UNIQUEID})
exten => 200,n,Set(__CWIGNORE=TRUE)
exten => 200,n,QueueLog(200,${UNIQUEID},NONE,INFO,IVR|${MYIVR})
exten => 200,n,Queue(200,t,,)
exten => 200,n,Noop(Deleting: ${BLKVM_OVERRIDE} ${DB_DELETE(${BLKVM_OVERRIDE})})
exten => 200,n,Set(__NODEST=)
exten => 200,n,Set(__CWIGNORE=)
exten => 200,n,Goto(ext-queues,200,1)
exten => 200*,1,Macro(agent-add,200,)
exten => 200**,1,Macro(agent-del,200)
exten => *45200,1,Set(QUEUENO=200)
exten => *45200,n,Goto(app-queue-toggle,s,start)


Here is the output to the queue_log file
1280689708|1280689705.10|200|NONE|INFO|IVR|


Any help is appreciated!