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Messages - AndyS

Pages: 1 [2]
16
Running QueueMetrics / Re: Popup in Queue Details not working
« on: November 09, 2007, 17:22:13 »
I checked the monitor directory and there are no subdirectories defined (physical or links).

17
Running QueueMetrics / Re: Popup in Queue Details not working
« on: November 07, 2007, 16:12:25 »
Further investigation revealed that opening this popup is taking a large amount of memory and the results seem odd.

The memory settings initially were -Xms128M -Xmx128M.  These settings had worked previously for this popup.
I increased them to -Xms192M -Xmx256M and still received the failure.
I increased them to -Xms192M -Xmx384M and the operation completed successfully (although it took a number of seconds to complete). 

On inspecting the output of the command, I noticed that there were many links to the sound file, each link having the same name.  Here's the HTML from the popup box:
Code: [Select]
<html>
<head>
<title>Call Detail</title>
<style>
body, TD {
BACKGROUND: #FFFFFF;
COLOR: #333333;
MARGIN: 0px;
PADDING: 0px;
SPACING: 0px;
        font-family: Verdana;
}

body {
    text-align: center;
}

.red {
color: red;
}

.actButton {
BACKGROUND: white;
font-family: Verdana, Arial, Helvetica, sans-serif; 
font-size: 12px;
}


table.ST {
background-color: white;
border: 1px #000000 solid;
border-collapse: collapse;
border-spacing: 0px;
align: center;       
}

.ST_TRH {
background-color: #99CCCC;
border: 1px #000000 solid;
font-family: Verdana;
font-weight: bold;
font-size: 12px;
color: #404040;
text-align: left;
}

.ST_TR0, .ST_TR1{
        border-bottom: 1px #6699CC dotted;
text-align: left;
font-weight: normal;
font-size: 12px;
color: #404040;
background-color: #fafafa;
padding-top: 4px;
padding-bottom: 4px;
padding-left: 8px;
padding-right: 0px;
}


</style>
</head>
<body>


<h1>Call detail</h1>

<table border=0 class="ST">
<tr class='ST_TR0'><td ><nobr><b>Asterisk Call ID:</b>&nbsp; &nbsp;</nobr></td>
    <td >1194447369.19</td></tr>


<tr class='ST_TR0'><td ><nobr><b>Date and time:</b>&nbsp; &nbsp;</nobr></td>
    <td >07/11/2007 - 07:01:58</td></tr>

<tr class='ST_TR0'><td ><nobr><b>Caller ID:</b>&nbsp; &nbsp;</nobr></td>
    <td >2127369027</td></tr>

<tr class='ST_TR0'><td ><nobr><b>Handled by:</b>&nbsp; &nbsp;</nobr></td>
    <td >agent/2124</td></tr>

<tr class='ST_TR0'><td ><nobr><b>Duration:</b>&nbsp; &nbsp;</nobr></td>
    <td >308 sec.</td></tr>

<tr class='ST_TR0'><td ><nobr><b>Waiting time:</b>&nbsp; &nbsp;</nobr></td>
    <td >2 sec.</td></tr>

<tr class='ST_TR0'><td ><nobr><b>Disconnection cause:</b>&nbsp; &nbsp;</nobr></td>
    <td >Caller disconnected</td></tr>

<tr class='ST_TR0'><td ><nobr><b>Transferred to:</b>&nbsp; &nbsp;</nobr></td>
    <td ></td></tr>

<tr class='ST_TR0'><td ><nobr><b>URL:</b>&nbsp; &nbsp;</nobr></td>
    <td ></td></tr>

<tr class='ST_TR0'><td ><nobr><b>Status code:</b>&nbsp; &nbsp;</nobr></td>
    <td ></td></tr>

<tr class='ST_TR0'><td ><nobr><b>Srv</b>&nbsp; &nbsp;</nobr></td>
    <td ></td></tr>



<tr class="ST_TR0"><td colspan="2">
<b>Sound files:</b><br>


 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>
 - <a href='qm_popup_streamAudio.do?/var/spool/asterisk/monitor/q7001-20071107-065636-1194447369.19.WAV' target='audio'>q7001-20071107-065636-1194447369.19.WAV</a><br>


</td></tr>


</table>
<p>
<INPUT TYPE='button'
    CLASS='actButton'
    VALUE="Close"
    onClick="window.close();"
      STYLE="width: 60px" >


</body>



This doesn't feel as though it's working properly.  Why would this single popup require so much memory, and why are there so many links?

Andy.

18
Running QueueMetrics / Re: Popup in Queue Details not working
« on: November 07, 2007, 15:55:37 »
Thanks Lorenzo.

Yes, you're right - it's an out of memory error (Java Heap).

It would still be great to get the 404 fixed though.

Andy.

19
Running QueueMetrics / Popup in Queue Details not working
« on: November 07, 2007, 02:24:44 »
This used to work just fine.

Now we're getting the 404 shown below.  I restarted QM a couple of times but it doesn't make any difference.  We're running 1.4.0 on tribox 2.2.

The error occurs when you select the magnifying glass icon on a record in Queue Details.  It happens for every record I've attempted to select.  The popup box opens but after a timeout the 404 occurs.

Any ideas?



HTTP Status 404 - /qm/$WEBAPP/sys_errore.jsp

--------------------------------------------------------------------------------

type Status report

message /qm/$WEBAPP/sys_errore.jsp

description The requested resource (/qm/$WEBAPP/sys_errore.jsp) is not available.


--------------------------------------------------------------------------------

Apache Tomcat/5.0.28




Andy.

20
General Asterisk configuration / blindxfers not being logged in queue_log
« on: July 21, 2007, 03:05:37 »
Can anyone tell me how the TRANSFER entry is written to queue_log?  I have an installation that uses ## for blindxfer, and when the transfer is made (successfully) it doesn't write anything to queue_log.  This is causing problems in QM.

Andy.

21
General Asterisk configuration / Re: Barge function.
« on: May 04, 2007, 17:32:29 »
Hi.

I'm trying to listen to ongoing live calls.

As I said, I got it going, but I'm worried about the hard-coded "SIP/" in the ChanSpy command.

Andy.

22
General Asterisk configuration / Re: Agent-View problem
« on: May 04, 2007, 17:28:23 »
I've not had a chance to look yet but I'll report back once I've got a moment.

Thanks for the advice.

Andy.

23
General Asterisk configuration / Agent-View problem
« on: April 30, 2007, 16:19:37 »
I'm using dynamic agents.

I did the mod that allows them to appear in QM's realtime monitoring and stats.  Everything seems to work just fine.

I have a problem with the Agent-View screen - calls that the agent receives do not display on his screen.  He can log in just fine, and it shows when he's logged in or out of the queue, but no call data ever appears.

Anyone have any ideas?

Andy.

24
General Asterisk configuration / Barge function.
« on: April 30, 2007, 16:15:57 »
I had some trouble getting Barge to run because of permissions on the call-file.
- Because tomcat is running as root the file was created with 644 and root/root.
- I did some research and apparently Asterisk doesn't like files to be created or copied into spool/asterisk/outgoing because it could pick up the file while it's being written to.  I saw a number of posts that said you should create it elsewhere and move it in.

Both these issues are reported to generate the "Permission denied, deleting" error that I was seeing from Asterisk.
The full error message is: "[chan_phone.so]<date> WARNING[2471] pbx_spool.c:Unable to open /var/spool/asterisk/outgoing/QM-1234567890.call: Permission denied, deleting"

I ended up using the Monitor URI (using the QM userid/password) instead and then I was able to generate calls, but there was no audio.


I did some more research and found that it couldn't see the extensions - the 'sip' context defined in the callfile.monitoring.channel property doesn't exist.  I'm running TrixBox 2 and so I changed the context to 'ext-internal'.

I still couldn't hear audio.  I noticed that QM_AGENT_CODE was being rewritten as Agent/<ext> (I had to do the mod to allow the rewrite to take place so that the dynamic agents would appear in QM) which doesn't really exist.  I changed the ChanSpy command to use QM_AGENT_EXT instead of QM_AGENT_CODE and prepended it with "SIP/" and now I can hear audio and everything works just fine.

The only real issue now is that this won't work for non-iax agent extensions (our softphones connect via IAX because of firewall issues).  It would be great to get a more robust fix for this at some point  :) .

Thanks for the great product.

Andy.

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