Messages

1

Running QueueMetrics / Re: Agents are not logging in to the Queue

« on: July 21, 2015, 14:56:22 »

I did a restart for the server and everything started working fine...

2

Running QueueMetrics / Re: Agents are not logging in to the Queue

« on: July 15, 2015, 19:26:31 »

Also under System Diagnostics > AMI tester I have no configured agents

3

Running QueueMetrics / [SOLVED] Agents are not logging in to the Queue

« on: July 15, 2015, 19:21:56 »

Hi,

I just finished installing the new version of QM on a new server. and I installed the license from our old server. I'm trying to test QM and for some reason Agents are not joining a Q that I created and calls are not showing in the Real time dashboard.

I'm using FreePBX

I'd really appreciate your help!

4

QueueMetrics installation / Re: AMI Test Status

« on: March 06, 2015, 15:36:08 »

Same error message nothing changed...

5

QueueMetrics installation / Re: AMI Test Status

« on: March 05, 2015, 15:56:06 »

I even copied the config from my working server and still having the same error message...

6

QueueMetrics installation / Re: AMI Test Status

« on: March 05, 2015, 15:15:04 »

I just did it and still nothing.

Am I the only one having this issue ?

7

QueueMetrics installation / Re: AMI Test Status

« on: March 05, 2015, 15:08:17 »

This is what I got:

Code: [Select]

There is no existence of 'queuemetrics' context
Command 'dialplan show queuemetrics' failed.
But I did include the file to the extensions_custom

8

QueueMetrics installation / Re: AMI Test Status

« on: March 04, 2015, 20:21:45 »

Yes both in the same machine and I'm not using a cluster

9

QueueMetrics installation / Re: AMI Test Status

« on: March 04, 2015, 16:22:31 »

Still the same error 

10

QueueMetrics installation / Re: AMI Test Status

« on: March 04, 2015, 16:10:40 »

I just did it and still having the same error message. extensions_custom.conf was completely empty

11

QueueMetrics installation / Re: AMI Test Status

« on: March 04, 2015, 15:55:09 »

I'm sorry just to confirm, where should I include this file ? is it under extensions.conf ?

12

QueueMetrics installation / Re: AMI Test Status

« on: March 03, 2015, 16:35:10 »

Here's what I have under the manager.conf

Code: [Select]

[general]
enabled = yes
port = 5038
bindaddr = 0.0.0.0
displayconnects=no ;only effects 1.6+

[admin]
secret = mypassword
deny=0.0.0.0/0.0.0.0
permit=127.0.0.1/255.255.255.0
read = system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate,message
write = system,call,log,verbose,command,agent,user,config,command,dtmf,reporting,cdr,dialplan,originate,message
writetimeout = 5000

include manager_additional.conf
include manager_custom.conf
I'm using the latest version of Asterisk

13

QueueMetrics installation / Re: AMI Test Status

« on: March 03, 2015, 16:10:06 »

I followed the instructions in GitHub and I was able to find the correct credentials for AMI but I'm still getting this error message:

Code: [Select]

ERR Originate failed. You may miss 'originate' privilege on Asterisk 1.6+ or you do not have extension 10@queuemetrics

Code: [Select]

ERR Could not download dialplan. You may have to set grant 'config'

14

QueueMetrics installation / AMI Test Status

« on: March 02, 2015, 22:41:25 »

I installed the new version of QM (15.02) with FreePBX and I went to test if the system is working properly I keep getting this error message under AMI tester:

Code: [Select]

Problem: AMI query failed

Exception: it.loway.tpf.common.exceptions.TechException Stack trace: Auth error for U:'admin' P:'mypassword' DS: AstManagerThroughSocket S:'127.0.0.1' P:'5038' at it.loway.app.queuemetrics.asterisk.manager.AstManager.connectFromUri(AstManager.java:83)
It looks like the username or the password are not correct and I'm not sure how to fix it. Is it possible to reset the password ?

15

QueueMetrics installation / Re: Asterisk 13.2.0 and QueueMetrics

« on: February 20, 2015, 22:56:18 »

I'm planning on using Hotdesking with the new version of QM.