Topics

1

Running QueueMetrics / How to delete queue_log records

« on: October 10, 2007, 02:44:50 »

Hello...

One agent misslogged in to a queue, so that logged to queue 2080 with agent 2080. It seems that this caused some king of loop. As a consecuense I'm getting a huge number of calls affecting my statistics.

I feel confident that deleting those records will solve my problem. From MySQL y preceed to delete those records, however Queuemetrics reports continue showing statistics for agent 2080, so I restored MySQL database.

How can I get rid of those records?

Thanks in advance for your help.

2

QueueMetrics installation / Disaster Recovery

« on: September 25, 2007, 22:57:19 »

Hello!

Is there anywhere a Queuemetrics Disaster Recovery Procedure. I just want to be sure I'm backing up everything I would need in an eventual disaster recovery.

Thanks in advance for your help.