Messages

1

Running QueueMetrics / Re: Unavailable agents showing up in realtime page

« on: September 09, 2020, 09:34:34 »

Hi,

can you send us a couple of screenshots of the issue at support@loway.ch ?

Also please specify if you are using dynamic or static agents, and how you are logging in those agents if they are dynamic.

Let us know 

2

QueueMetrics installation / Re: Auto Login agents

« on: August 31, 2020, 09:12:48 »

Hi, unfortunately this will not be implemented in QueueMetrics.
This is mainly due to the fact that in order to enable that, the dev team would like to implement auto-logout as well when agents close the agent page.
However this is much harder to do because of all the different ways that a page could be closed either by mistake: crash, computer turning off, or on purpose by closing the browser, opening a link etc.

For this reason the suggestion has been removed from our roadmap.

3

Running QueueMetrics / Re: misunderstanding of report timing

« on: September 05, 2019, 08:49:44 »

Hi,

from the Custom Report page you can select a specific timeframe to use when starting a report.

The quick report selections in the homepage are intended only as a shortcut, but you can customize all the filters from the custom reports pages.

Let me know if this fixes your issue.

4

Running QueueMetrics / Re: Problems establishing websocket connections with SSL

« on: June 07, 2016, 10:19:34 »

Hi,

We recently had some problems with browser support for WebRTC. We will be releasing a new version that solves these issues, maybe you would like to try this beta version:

http://downloads.loway.ch/beta/queuemetrics-15.10.9-54.noarch.rpm

If you still have problems here is a link for a handy troubleshooting checklist on the Asterisk side:

http://forums.asterisk.org/viewtopic.php?f=1&t=90167

We are also working on a tutorial that might come in handy when setting up queuemetrics for WebRTC use, it has not been published yet but if you PM me your email address i can send it to you.   
feel free to let us know if you need further assistance.