Topics

1

Running QueueMetrics / Agent Logon / Logoff popup

« on: December 14, 2009, 19:27:05 »

Hello
When my agents press the Logon button, the popup only shows the "Agent's code", but it doesn't show the "Current Extension"... why does this happen?
This only happens in my agents PCs, in my PC it works fine.
I already updated the Agents PCs to the last firefox version.
Did someone experienced something like this?

Thanks
Regards
Joao Pereira

2

Running QueueMetrics / QM with 2 Asterisk servers

« on: November 30, 2009, 17:39:26 »

Hello
I have 2 asterisk servers with different queues and agents, and they both use Qloader to send data to another server where QM is running and producing reports.
But I want my agents to use QM to login/logout and pause/unpause.
So, I configured "configuration.properties" like this:

callfile.dir=tcp:dial:bingo@1.2.3.4
(where  1.2.3.4 is one of my asterisk servers)

But how can QM send data also to the other Asterisk, allowing the other agents to use QM to login/logout?
Thanks
Regards
Joao Pereira

3

Running QueueMetrics / Agents pause isn't showing in the reports

« on: November 25, 2009, 23:56:47 »

Hello
I want my Agents to be able to put their login in pause, when they need to be away from the PC for a while.
To do that, the agents could press the "Pause" button in their Queuemetrics web access.... but the report doesn't show that.... In the Real Time Monitoring, the agent doesn't become paused... and the final report doesn't show the "pause time".

Again... could this be a problem of using qloader?

Thanks
Joao Pereira

4

Running QueueMetrics / Wallboard refresh takes 1 minute

« on: November 23, 2009, 21:12:22 »

Every time a call ends, the Agent state takes around 1 minute to be updated in the Wallboard and Real Time MOnitoring.
Even if I press F5 or wait 5 seconds to the automatic refresh.
How can I make this faster?
Thanks

Joao Pereira

5

Running QueueMetrics / Real Time Monitoring call duration

« on: November 23, 2009, 21:08:26 »

In Real Time Monitoring, the call duration isn't real, because the time shown is [caller waiting time] + [time speaking with agent] + [some seconds before client hangs up].
What can I do in order to see just the [time speaking with agent] in Real Time Monitoring?

Thats because my Average Call Length will be much higher than it really was.
Thanks
Regards
Joao Pereira

6

General Asterisk configuration / reports on outbound calls

« on: October 09, 2009, 16:47:36 »

My Queuemetrics is already creating nice reports from my queues.
But Im also placing outbound calls... and thesse calls dont show up in my QM... how can I get reports from my outbound calls??

Im placing calls this way:

exten => _XXXXXXX,1,Dial(SIP/${EXTEN}@gateway_IP,60,rtTo)


Do I need to forward my outbound calls to a queue?
Thanks
Regards
Joao Pereira

7

Running QueueMetrics / how to logoff users in QM

« on: July 17, 2009, 15:00:40 »

Im using asterisk in a different server then queuemetrics.
Sometimes my agents get stuck and cant logoff.
I could do it in asterisk with "agent logoff" command, but this isnt easy for the administrators.
How can the administrators logoff agents through the Queuemetrics interface (even knowing that asterisk is in a different server)?

Thanks
regards
Joao Pereira