Topics

1

Running QueueMetrics / How to get Iax2 to work with queue

« on: September 22, 2011, 19:59:19 »

Hi,

I have 4 agents which need to use Iax2 phone (Zoiper) but this does not seem to be working as the phone does not ring when they get a call from the queue.

From what i gather is that queuemetrics is only configured for SIP protocol and not IAX2

There must be a way to activate that protocol.

Does someone know how to??

Thanks

2

QueueMetrics installation / Live monitoring can't hear the audio

« on: September 13, 2011, 15:06:06 »

Hi,
On my installation the live monitoring dial the extension i get the phone ringing but i can't hear any voice or audio
I might be missing something with the Chanspy

I look all over but still can't find a solution


(From the install manual)
In order to implement this, you must edit the /etc/asterisk/extensions_queuemetrics.conf and change the following lines as shown here:

...
exten => 11,7,ChanSpy(${QM_AGENT_EXT})
...

...
exten => 14,6,ChanSpy(${QM_AGENT_EXT})

3

Running QueueMetrics / Help with agent priority new installation

« on: July 28, 2011, 18:27:46 »

Hi,
Everything seems to work fine except the (Normal,Wrap and Spill)
I did set them up on the queue but when i try calling it does not seem to do anything, look like the rrmemory from the queue setup is the only thing that is working and agent on the Spill get call as if they were normal.
I am probaly missing some configuration and after googling and checking the forum i still can't find what is missing???
If someone could help i appreciate